Peter Hochstrasser

1. Communauté
2. Zendesk APIs

I recently moved our brand in a multibrand Zendesk instance to our own instance. We use our closed tickets as a knowledge base (did we have this error already? etc.), so we needed to import a lot o...

• Peter Hochstrasser
• Modifié 18 janvier 2023 06:59
• 3 abonnés
• 2 commentaires
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Hi all   This feature request is as of now (11.01.2023) for both multi-brand and single brand accounts of Zendesk. Current Situation Today, there is one Welcome mail, one Verification mail and one ...

• Peter Hochstrasser
• Modifié 11 janvier 2023 16:11
• 16 abonnés
• 19 commentaires
• 10 votes

1. Communauté
2. Feedback - Developer Platform

While importing tickets from another Zendesk into my new account, I sorely missed examples in the API documentation for the following cases: Ticket Import API: A sequence - what do you do when, wh...

• Peter Hochstrasser
• Création 21 décembre 2022 13:19
• 1 abonné
• 0 commentaire
• 0 vote

1. Communauté
2. Feedback - Admin Center

The current groups administration leaves a lot to be desired. Even with as little as 50 people, the limitations of the chosen "display all agents with a checkbox for group inclusion" approach is la...

• Peter Hochstrasser
• Modifié 21 décembre 2022 13:06
• 3 abonnés
• 0 commentaire
• 0 vote

1. Communauté
2. Feedback - Admin Center

Hi guysWith 6 years of Zendesk Support under my belt, I consider myself a seasoned hand. Currently, I am migrating our support from an enterprise account to a pro account and find this default auto...

• Peter Hochstrasser
• Modifié 20 décembre 2022 13:15
• 3 abonnés
• 1 commentaire
• 0 vote

1. Communauté
2. Feedback - Admin Center

I'm creating several automations right now, after having done macros, views, triggers and what not. Automations does not sport a back link to the automations overview as do the other objects. For e...

• Peter Hochstrasser
• Création 20 décembre 2022 12:56
• 1 abonné
• 0 commentaire
• 4 votes

1. Communauté
2. Zendesk APIs

HiI'm going to switch Zendesk instances and thus will export and import all tickets of the brand in question.Looking at the import_many endpoint, it seems as if it would help me import tickets (wit...

• Peter Hochstrasser
• Modifié 3 octobre 2022 09:18
• 2 abonnés
• 2 commentaires
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)

Hi  As a longtime Zendesk user, I had the privilege to experience Mail Support from Zendesk:Compose your mail, add your pictures, check for completeness - and send your request. Now, though, Zendes...

• Peter Hochstrasser
• Modifié 31 mars 2022 09:19
• 3 abonnés
• 1 commentaire
• 1 vote

1. Communauté
2. Zendesk Suite Q&A

I already said it in multiple posts, and I voiced my concerns in meetings with product management for the all new Admin Center: This piece of software is not ready for prime time. That being said o...

• Peter Hochstrasser
• Création 4 mars 2022 08:28
• 6 abonnés
• 5 commentaires
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Hi Just had a problem, that we seem to be unable to download attachments from Zendesk. This is how I reported this in the widget:   Zendesk         You're back online!   February 16 202...

• Peter Hochstrasser
• Modifié 16 février 2022 15:01
• 2 abonnés
• 2 commentaires
• 0 vote