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Darren Taylor

Adhésion le 15 avr. 2021

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Dernière activité le 07 janv. 2025

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Dernière activité effectuée par Darren Taylor

Darren Taylor a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I know this is a few years old, but I would like to do the same. Edit my rating to a 5 star as the support was great.

Afficher le commentaire · Publication le 07 janv. 2025 · Darren Taylor

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Darren Taylor a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

James Peterson - Eastern Logic Amazing, thank you! I have just installed it and will give it a go. Great that it's free too. 

Afficher le commentaire · Publication le 18 oct. 2024 · Darren Taylor

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Darren Taylor a ajouté un commentaire,

CommentaireTicket automation and collaboration

Hi there.

 

I asked this question a couple of years ago and wanted to know if there has been any update to it.

Is there a way to notify someone when they have been added as a CC to an open ticket?

Afficher le commentaire · Publication le 19 sept. 2024 · Darren Taylor

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Darren Taylor a ajouté un commentaire,

CommentaireGeneral questions about email and email template

We've added an additional support email and have added the DNS text record. What's strange for us is, that this tool MxToolBox can see the DNS record, however, Zendesk reports that it's missing when I click the “Verify DNS records” button.

Afficher le commentaire · Publication le 11 juin 2024 · Darren Taylor

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Darren Taylor a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Seems like the system reverted itself back again to reflect my changes and has been ok since.

This can be resolved.

Afficher le commentaire · Publication le 09 mai 2024 · Darren Taylor

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Darren Taylor a créé une publication,

Publication Q&A - Tickets and email

For some odd reason, our main support email which customers use to contact us, is also being added as a CC on newly created tickets. 

I've checked our triggers and can't see why this would be added.

I would share a screenshot but there doesn't seem to be that option on here anymore.


 

Publication le 01 mai 2024 · Darren Taylor

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Darren Taylor a créé une publication,

Publication Feedback - Ticketing system (Support)

We were automatically upgraded to agent workspace last week. We didn't like the default layout, so made some changes. We have signed in today and they have reverted to default. I've recreated the layout but it doesn't seem to apply it.

This is what we have applied

 

But it still has the newest messages at the bottom and the composer box below the conversation.

Publication le 18 mars 2024 · Darren Taylor

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Darren Taylor a ajouté un commentaire,

Commentaire de la communauté Q&A - Account and billing

What's going on? I raised this on 9th Jan.

Afficher le commentaire · Publication le 14 févr. 2024 · Darren Taylor

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Darren Taylor a ajouté un commentaire,

Commentaire de la communauté Q&A - Reporting and analytics

That's great. Thanks for the workaround.

Afficher le commentaire · Publication le 13 févr. 2024 · Darren Taylor

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Darren Taylor a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Would certainly speed up replying to multiple tickets allot quicker! +1

Afficher le commentaire · Publication le 12 févr. 2024 · Darren Taylor

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