Anne-Flore Caire

1. Zendesk updates
2. Announcements
3. [UPDATED Feb 13, 2023] Announcing additional placeholders that will be suppressed in the automated “received request” notification

The loss of ticket.title is also very damaging! I just realized that it is just used in all our first response subjects for our requesters: "Re: {{ticket.title}}". And I don't think we're the only ...

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• Anne-Flore Caire
• Création 10 février 2023 07:39
• 11 votes

1. Zendesk updates
2. Announcements
3. [UPDATED Feb 13, 2023] Announcing additional placeholders that will be suppressed in the automated “received request” notification

The first-reply "received request" notifications are just triggers. Can you confirm the detailed conditions that will be taken into account ? Because we also have triggers that send notifications o...

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• Anne-Flore Caire
• Création 10 février 2023 07:25
• 9 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Organization Merge - We want your feedback!

What will trigger the need for you to merge an org? When the client companies do not have a specific domain name because they use a general email client (gmail...) and and we only find out later th...

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• Anne-Flore Caire
• Création 22 avril 2022 13:30
• 3 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. New Agent Workspace - recipients of emails not visible

Our company has just switched over, and noticed this major inconvenience, which does not appear on the information pages about the new workspace. You can't easily see the recipients of emails neith...

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• Anne-Flore Caire
• Création 23 mai 2022 15:39
• 2 votes

1. Actualités et mises à jour des produits
2. Nouveauté
3. Annonce : modifications de la pagination des vues et du tri des pages du profil d’utilisateur

Pour les actions de contrôle que font quotidiennement les responsables et administrateur, le fait de perdre le tri que les colonnes comme "demandeur" (qui permet d'identifier les tickets en doublon...

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• Anne-Flore Caire
• Création 28 avril 2022 07:16
• 2 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

@... When can we expect this delivery?

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• Anne-Flore Caire
• Création 5 octobre 2021 07:00
• 2 votes

1. Support
2. ...
3. Best practices and recipes
4. Best practices for removing agents

The recommendation is to downgrade an agent to a suspended end user but for the Zendesk clients who use Explore and have agent lights then it is better to downgrade an agent to a suspended agent li...

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• Anne-Flore Caire
• Création 20 mars 2023 08:11
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing a unified look for the Requester field in tickets

Hi. I am also interested to know what is planned to keep in the information under the Subject. Because it has already been pointed out as a negative point on the new unified interface, the loss of ...

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• Anne-Flore Caire
• Création 6 février 2023 07:24
• 1 vote

1. Communauté
2. Feedback - Admin Center
3. new Team members page

Hi Tom Dupuche Personally, I use the creation date to identify who took a licence last because we are very precise about the number of licences, and when I think I still have a licence available, a...

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• Anne-Flore Caire
• Création 1 juin 2022 12:11
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Alphabetical sorting of ticket field values translated by dynamic content

Hi Riccardo Centomo Instead of the value of the field, we have put the dynamic content previously created with all its translations.Since we worked on already existing fields, 2 important returns t...

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• Anne-Flore Caire
• Création 20 janvier 2022 16:37
• 1 vote