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Francisco Manalo
Adhésion le 15 avr. 2021
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Dernière activité le 27 oct. 2021
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Dernière activité effectuée par Francisco Manalo
Francisco Manalo a créé une publication,
Issue
Digital lines do not support IVR and I can not have a web widget without using a digital line. But, I need IVR.
End Goal
Need to create a web widget or CTA button with a talk number that supports IVR
Any workarounds/suggestions would be helpful!
Publication le 22 juil. 2021 · Francisco Manalo
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1
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Francisco Manalo a créé une publication,
Goal: Prevent agents from sending the same macros
Context: I can see the tag feature. However, we have so many tags, that it would make it difficult to pinpoint what macro it is linked to.
Question: Is there a way to view the macros used in a ticket for our agents to leverage real time?
Publication le 14 avr. 2021 · Francisco Manalo
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Francisco Manalo a créé une publication,
Issue
Agents do not have a live update of how many tickets they have replied to
End Goal
Create a Dashboard in Explore that agents can view while working to gauge their daily performance
Publication le 12 mars 2021 · Francisco Manalo
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Francisco Manalo a ajouté un commentaire,
Hello!
Would I be able to create a live ticket tracker by employee?
Afficher le commentaire · Publication le 10 mars 2021 · Francisco Manalo
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