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Oscar Maynard

Adhésion le 15 avr. 2021

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Dernière activité le 13 nov. 2023

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Oscar Maynard a ajouté un commentaire,

CommentaireMigrating to messaging

Hi, I can't find any documentation about whisper mode beyond the mention in this article?

Afficher le commentaire · Publication le 16 août 2021 · Oscar Maynard

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CommentaireTicket automation and collaboration

Is there a way to notify someone that they have been added as a follower please? I can't see a way to build a trigger that would do this? 

Afficher le commentaire · Publication le 29 juin 2021 · Oscar Maynard

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Oscar Maynard a créé une publication,

Publication Q&A - Tickets and email

Hi,

Has anyone ever found a solution to pre-fill a greeting at the start of a ticket automatically (beyond selecting a macro), for example:

"Hi Bob,


Thanks for getting in touch."

Thanks for any ideas!

Publication le 29 juin 2021 · Oscar Maynard

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Oscar Maynard a ajouté un commentaire,

CommentaireZendesk messaging

Can you explain what you mean by 'not available on mobile' please? e.g. Would this work through web widget when on a mobile device?

Afficher le commentaire · Publication le 11 mai 2021 · Oscar Maynard

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Commentaire de la communauté Discussion - Tips and best practices from the community

This is fantastic!

Afficher le commentaire · Publication le 16 avr. 2021 · Oscar Maynard

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Oscar Maynard a ajouté un commentaire,

CommentaireZendesk messaging

Hi, I can't find it documented anywhere - but is it correct that we're not able to attach .doc files? Is there a reason/recommended way around this please?

Afficher le commentaire · Publication le 22 févr. 2021 · Oscar Maynard

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Oscar Maynard a ajouté un commentaire,

CommentaireTicket basics

Hi, is it possible to set up a trigger to notify a staff member they have been added as a follower?

For example, we have a light agent we'd like to add as a follower to add internal comments when we need support. However, they don't work within Zendesk, so they would need an email notification when added as a follower?

Afficher le commentaire · Publication le 16 févr. 2021 · Oscar Maynard

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Oscar Maynard a ajouté un commentaire,

CommentaireChat best practices and recipes

Hi @..., swapping them around seems to have done the trick! Thank you :) 

Afficher le commentaire · Publication le 04 févr. 2021 · Oscar Maynard

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Oscar Maynard a ajouté un commentaire,

CommentaireChat best practices and recipes

I've set up this trigger, but it's still sending the message when an agent is serving the customer?

Afficher le commentaire · Publication le 03 févr. 2021 · Oscar Maynard

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Oscar Maynard a ajouté un commentaire,

CommentaireMigrating to messaging

Fantastic news @...! Thanks for remembering me. :)

Afficher le commentaire · Publication le 02 févr. 2021 · Oscar Maynard

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