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Oscar Maynard
Adhésion le 15 avr. 2021
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Dernière activité le 13 nov. 2023
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Dernière activité effectuée par Oscar Maynard
Oscar Maynard a ajouté un commentaire,
Hi, I can't find any documentation about whisper mode beyond the mention in this article?
Afficher le commentaire · Publication le 16 août 2021 · Oscar Maynard
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Oscar Maynard a ajouté un commentaire,
Is there a way to notify someone that they have been added as a follower please? I can't see a way to build a trigger that would do this?
Afficher le commentaire · Publication le 29 juin 2021 · Oscar Maynard
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Oscar Maynard a créé une publication,
Hi,
Has anyone ever found a solution to pre-fill a greeting at the start of a ticket automatically (beyond selecting a macro), for example:
"Hi Bob,
Thanks for getting in touch."
Thanks for any ideas!
Publication le 29 juin 2021 · Oscar Maynard
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Oscar Maynard a ajouté un commentaire,
Can you explain what you mean by 'not available on mobile' please? e.g. Would this work through web widget when on a mobile device?
Afficher le commentaire · Publication le 11 mai 2021 · Oscar Maynard
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Oscar Maynard a ajouté un commentaire,
This is fantastic!
Afficher le commentaire · Publication le 16 avr. 2021 · Oscar Maynard
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Oscar Maynard a ajouté un commentaire,
Hi, I can't find it documented anywhere - but is it correct that we're not able to attach .doc files? Is there a reason/recommended way around this please?
Afficher le commentaire · Publication le 22 févr. 2021 · Oscar Maynard
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Oscar Maynard a ajouté un commentaire,
Hi, is it possible to set up a trigger to notify a staff member they have been added as a follower?
For example, we have a light agent we'd like to add as a follower to add internal comments when we need support. However, they don't work within Zendesk, so they would need an email notification when added as a follower?
Afficher le commentaire · Publication le 16 févr. 2021 · Oscar Maynard
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Oscar Maynard a ajouté un commentaire,
Hi @..., swapping them around seems to have done the trick! Thank you :)
Afficher le commentaire · Publication le 04 févr. 2021 · Oscar Maynard
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Oscar Maynard a ajouté un commentaire,
I've set up this trigger, but it's still sending the message when an agent is serving the customer?
Afficher le commentaire · Publication le 03 févr. 2021 · Oscar Maynard
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Oscar Maynard a ajouté un commentaire,
Fantastic news @...! Thanks for remembering me. :)
Afficher le commentaire · Publication le 02 févr. 2021 · Oscar Maynard
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