Mark Powell
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Dernière activité
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Votes40
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Activité récente par Mark Powell-
@Julian Lasser Hi. In our case we have a frontend UI & backend which is synced with Zendesk; it uses REST to create the tickets in Zendesk. We store all our customer contracts in the backend (inclu...
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@Martin Thanks for looking into this. I've got it to work!! What a genius :) Here's what my trigger looks like. {"ticket":{"custom_fields": [{"id":24090935,"value":"{{ticket.requester.organization....
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@Randy. Were you able to successfully achieve this? I'd really like to copy the Organization (custom) field down to a Ticket (custom) field... but cannot work out the correct syntax. I've got lots ...
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This is only a workaround but you can follow this article: https://support.zendesk.com/hc/en-us/articles/115012836948-Why-am-I-receiving-unexpected-bad-satisfaction-ratings- Unfortunately it means ...
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This has stopped working overnight as Zendesk have made a change to the Submit button. Issue submitted on the github page. Shame. We love this extension!
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Great, love it! Thanks very much.
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@Nicole We have found the same issue as Phil Havlik. We are seeing "bad sat" from some customers and these customers assure us that they do not personally click the "bad sat" hyperlink. They have ...