Mark Powell
-
Activité totale90
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes40
-
Abonnements26
Commentaires
Activité récente par Mark Powell-
Hi @.... Thank you for your follow up. 1. I think the biggest impediment is working on the same query. This is because there is no way for another user to even view the query in read-only mode. 2. ...
-
@.... We need to have the ability to be able to share queries beyond just admins. We need to share with users/groups to view individual queries. Otherwise, we'll end up with multiple dashboards wit...
-
Hi, Thanks Walter.Shareable links doesn't meet our use case unfortunately. We need staff to be able to log into Explore and see the dashboards they have access to (like Insights).
-
@Julian Lasser Hi. In our case we have a frontend UI & backend which is synced with Zendesk; it uses REST to create the tickets in Zendesk. We store all our customer contracts in the backend (inclu...
-
@Martin Thanks for looking into this. I've got it to work!! What a genius :) Here's what my trigger looks like. {"ticket":{"custom_fields": [{"id":24090935,"value":"{{ticket.requester.organization....
-
@Randy. Were you able to successfully achieve this? I'd really like to copy the Organization (custom) field down to a Ticket (custom) field... but cannot work out the correct syntax. I've got lots ...
-
This is only a workaround but you can follow this article: https://support.zendesk.com/hc/en-us/articles/115012836948-Why-am-I-receiving-unexpected-bad-satisfaction-ratings- Unfortunately it means ...
-
This has stopped working overnight as Zendesk have made a change to the Submit button. Issue submitted on the github page. Shame. We love this extension!
-
Great, love it! Thanks very much.
-
@Nicole We have found the same issue as Phil Havlik. We are seeing "bad sat" from some customers and these customers assure us that they do not personally click the "bad sat" hyperlink. They have ...