Mark Powell
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Activité totale90
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Dernière activité
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Votes40
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Abonnements26
Commentaires
Votes sur l’activité pour Mark Powell-
The new "Team Members" page has 2 key missing features, which used to be in the old "Agents" interface... 1. The Role of the user - essential to see at a glance 2. The (X of X seats used) prompt - ...
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Hi, Thanks Walter.Shareable links doesn't meet our use case unfortunately. We need staff to be able to log into Explore and see the dashboards they have access to (like Insights).
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When you make the final transition (on the week of January 10, 2022) will you keep that Admin cog and turn it into a one-click option that opens a new tab for the new Admin Center? Currently we hav...
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@... 2. There should only be one Role per person, e.g. Administrator, Light agent. That's what we need to see in order to be able to manage access. Also, it would be quite helpful if it showed the...
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"Favourites" feature would be great as we typically use the same 3-5 areas regularly.Also, if the "Recently Viewed" feature could remember your last preference (e.g. expanded or collapsed) that wou...
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@.... We need to have the ability to be able to share queries beyond just admins. We need to share with users/groups to view individual queries. Otherwise, we'll end up with multiple dashboards wit...
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FYI we also discovered this business critical functionality was down without being notified. Raised this in Jan 2022. https://support.zendesk.com/hc/en-us/community/posts/4415881440410-Notification...
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Agree on keeping "XX of XX seats used". Agree on columns for Team Members list. Also, I've raised an issue for Exporting from the Team Members page. https://support.zendesk.com/hc/en-us/community/p...
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This is only a workaround but you can follow this article: https://support.zendesk.com/hc/en-us/articles/115012836948-Why-am-I-receiving-unexpected-bad-satisfaction-ratings- Unfortunately it means ...
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@Randy. Were you able to successfully achieve this? I'd really like to copy the Organization (custom) field down to a Ticket (custom) field... but cannot work out the correct syntax. I've got lots ...