Mark Powell
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Publications
Activité récente par Mark Powell-
Notifications for when a Salesforce integration data sync fails
The Accounts to Organizations data sync for our Salesforce integration failed recently but we had no idea because we weren't notified. We found out days later and then re-enabled it, but by then we...
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Export button on new Team Members page
TerminéeIn order to meet audits, we need to be able to get access control lists of all agents in Zendesk. The Team Members has decent filters to be able to do this, but we really need an Export button. Thi...
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Share queries without having to add to a dashboard
We need to be able to share individual queries with users/groups. Having to add these to a dashboard and then share the dashboard is unwieldy. It's also not great for admins already managing numero...
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Collaborating on dashboards/queries
We have found having multiple administrators globally is very difficult to collaborate well on queries and dashboards. When one person has a query or dashboard open, the other administrators are no...
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A better way to manage attributes and metrics
In Insights (GoodData) we had a "Manage" section and we could see listed all the attributes and metrics (default and customised). This was a very important area, where we could keep track and ...
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Share dashboards without notification
TerminéeWe have a need to release several dashboards to a large number of people (200+) in Explore, but we don't want to notify them, as they will get several notifications and this will appear very spam-l...
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Using SLAs with different timezones, contracts and business hours
This year we implemented the SLAs feature to help manage the increasing ticket load, however this is complicated by differing timezones, contracts and business hours. We only use the first reply ti...