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Greg Williams

Adhésion le 15 avr. 2021

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Dernière activité le 27 oct. 2021

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Dernière activité effectuée par Greg Williams

Greg Williams a ajouté un commentaire,

Commentaire de la communauté Q&A - Objects, workspaces, and rules

thanks you @...! this is truly life changing as i was not aware of this capability until i saw your post!

Afficher le commentaire · Publication le 23 janv. 2021 · Greg Williams

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Greg Williams a ajouté un commentaire,

Commentaire de la communauté Q&A - Objects, workspaces, and rules

@... can you provide a quick how-to on setting this up? I am also interested in assigning a tag to a ticket based on a specific email address

Afficher le commentaire · Publication le 21 janv. 2021 · Greg Williams

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Greg Williams a créé une publication,

Publication Feedback - Ticketing system (Support)

Howdy! I would like to request for a preview option within Admin Settings-->Email-->HTML Template so that we can preview what the email will look like without having to send a test email.

Publication le 20 janv. 2021 · Greg Williams

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Greg Williams a créé une publication,

Publication Feedback - Ticketing system (Support)

I have a query that lists my "recurring refunders" that use up a lot of my agents time and regularly ask for refunds of the products we send to them. I would like to have the ability to create a trigger/tag/automation based on the results from a query.

I.E. if a requestor with an email address matches my filtered query then change the priority of the ticket to urgent/low.

Publication le 20 janv. 2021 · Greg Williams

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Greg Williams a ajouté un commentaire,

CommentaireFormatting and customizing your email

@... I was looking for a way to preview the HTML template email found in Support Settings-->Channel-->Email-->Email Templates. Is there no way to make sure its all formatted correctly?

Afficher le commentaire · Publication le 19 janv. 2021 · Greg Williams

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Greg Williams a créé une publication,

Publication Q&A - Objects, workspaces, and rules

Howdy everyone!

I'm diving into all of the online training modules provided by Zendesk and I had a thought. I was wondering if it's possible to create a trigger to mark a ticket as "urgent" if the requestor has submitted more than ticket before to our helpdesk (even if its closed).

My intent is to identify these requestors and mark them as urgent so that my agents can handle their requests faster. Any thoughts on how I can accomplish this? Thanks in advance!

Publication le 31 déc. 2020 · Greg Williams

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