Kirsten

1. Communauté
2. Feedback - Ticketing System (Support)

We plan to use the problem-incident ticket types feature for reported bugs. We want the linked incident tickets to have on hold status while the issue is still unresolved.  In case the customers re...

• Kirsten
• Création 4 mars 2021 01:47
• 3 abonnés
• 0 commentaire
• 10 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)

On Insights, downloading the tables would give you a csv or excel file with the data organized exactly how you prepared it. On Explore, however, downloading queries give you a raw data export, whic...

• Kirsten
• Création 7 avril 2020 03:32
• 9 abonnés
• 7 commentaires
• 3 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)

In Explore, it seems the week starts on Mondays by default, but it would be great if we have a way to customize this as our reporting starts on a different day. Ideally the customizable attribute w...

• Kirsten
• Création 14 octobre 2019 06:21
• 17 abonnés
• 11 commentaires
• 11 votes