Dana

1. Agent guide
2. Ticket automation and collaboration
3. Closing and reopening side conversations

Hi, After 2+ years of using Zendesk, I have just realized if the agent does not mark the side conversation as *Done* and the ticket is Solved then Closed, it does not place the side conversation as...

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• Dana
• Création 31 janvier 2023 23:55
• 0 vote

1. Objects and rules
2. ...
3. Workflows
4. Creating and managing automations for time-based events

Hi I am trying to set up an automation to send out a reminder to fill out a survey with a "click here" and a link embedded in "click here" however, I cannot find how to do this as the automation is...

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• Dana
• Création 25 janvier 2023 15:51
• 0 vote

1. Agent guide
2. Ticket automation and collaboration
3. Using side conversation child tickets

Thank you Toby Sterrett.  Is there a ticket number that I can follow or has it been fixed? Please let me know.   Thanks!  

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• Dana
• Création 19 décembre 2022 18:29
• 0 vote

1. Agent guide
2. Ticket automation and collaboration
3. Using side conversation child tickets

Hi All We have just replaced using the Side Conversation>Email to Side Conversation>Ticket to engage our Programming group regarding bug/programming requests. It is working AMAZINGLY, however the o...

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• Dana
• Création 13 décembre 2022 16:26
• 0 vote

1. Support
2. ...
3. Tickets
4. Enabling side conversation child tickets

Hi Is there a way to suppress an email being sent to the ticket assignee when a side conversation is being replied to via a child ticket? ie: Tier 3 engaging Programming via Side conversation "Tic...

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• Dana
• Création 8 novembre 2022 15:46
• 0 vote

1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

Hi Is there a way to start a new side conversation from the original ticket, adding comments from a different side conversation?  Mode of Operation: We engage a partner we are integrating with and...

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• Dana
• Création 18 octobre 2022 20:29
• 0 vote

1. Agent guide
2. Ticket automation and collaboration
3. Creating macros for tickets

Added to that....  Once the information is entered, the format would default to the format in the rest of the document is.

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• Dana
• Création 11 octobre 2022 20:49
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request: Create new ticket from new client response

We had a process where we would create a side conversation and sent it to our support email address, coping the second issue, theoretically starting a new ticket.  However, when the client replies ...

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• Dana
• Création 16 septembre 2022 15:19
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Tag phishing_risk_zendesk on tickets, no rules for this

I did not see a post in the Feedback topic so I have created one.  

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• Dana
• Création 19 juillet 2022 17:32
• 1 vote