Dana Barr

1. Communauté
2. Zendesk Suite Q&A
3. Best Practices? Communicating Bugs Being Worked on by Programming

Jacob the Moderator Thank you! This leads me to other questions about how you use tickets. Do you have separate forms for Problem and Incident tickets that are not used for regular support tickets?...

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• Dana Barr
• Création 21 septembre 2023 15:53
• 0 vote

1. Agent guide
2. Customer management and profiles
3. Managing users in multiple organizations

Hi I just tried to remove a user from an organization (multiple org) and ensure there was a default org. Contrary to what was stated, the tickets did not stay on the original org the tickets were o...

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• Dana Barr
• Création 20 juillet 2023 19:48
• 0 vote

1. Agent guide
2. Ticket automation and collaboration
3. Using side conversation child tickets

Toby Sterrett  I understand from the users this still happening. Is there a ticket? What is the status? Please advise.    Thank you Toby Sterrett.  Is there a ticket number that I can follow or has...

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• Dana Barr
• Création 28 mars 2023 15:47
• 0 vote

1. Agent guide
2. Ticket automation and collaboration
3. Using side conversation child tickets

Hi all When a side conversation child ticket is replied to and the original ticket is closed, Zendesk does not create a follow-up ticket. Is there a trigger that can be added? If so, what is the re...

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• Dana Barr
• Création 21 mars 2023 21:09
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Create a New Side Conversation Including Comment from a Different Side Conversation

Hi Has this been reviewed yet?

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• Dana Barr
• Création 14 mars 2023 20:55
• 0 vote

1. Talk
2. ...
3. Talk basics
4. Understanding how Talk calls become tickets

Hi I am wondering if anyone has come across this and what the workaround is. We are a B2B and many of our clients display the main number of the business and many of our callers do not have a direc...

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• Dana Barr
• Création 10 mars 2023 20:48
• 1 vote

1. Agent guide
2. Ticket automation and collaboration
3. Closing and reopening side conversations

Hi, After 2+ years of using Zendesk, I have just realized if the agent does not mark the side conversation as *Done* and the ticket is Solved then Closed, it does not place the side conversation as...

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• Dana Barr
• Création 31 janvier 2023 23:55
• 1 vote

1. Objects and rules
2. ...
3. Business rules
4. Creating and managing automations for time-based events

Hi I am trying to set up an automation to send out a reminder to fill out a survey with a "click here" and a link embedded in "click here" however, I cannot find how to do this as the automation is...

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• Dana Barr
• Création 25 janvier 2023 15:51
• 0 vote

1. Agent guide
2. Ticket automation and collaboration
3. Using side conversation child tickets

Thank you Toby Sterrett.  Is there a ticket number that I can follow or has it been fixed? Please let me know.   Thanks!  

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• Dana Barr
• Création 19 décembre 2022 18:29
• 0 vote