
Dana Barr
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Dana Barr-
Dana Barr a ajouté un commentaire,
Jacob the Moderator Thank you! This leads me to other questions about how you use tickets. Do you have separate forms for Problem and Incident tickets that are not used for regular support tickets?...
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Dana Barr a créé une publication,
Best Practices? Communicating Bugs Being Worked on by Programming
RéponduWhat are your Best Practices for communicating bugs that your programmers are already working on, to your Support Department? Present Workflow A client calls/emails in re: a bug. A ticket is creat...
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Dana Barr a ajouté un commentaire,
Hi I just tried to remove a user from an organization (multiple org) and ensure there was a default org. Contrary to what was stated, the tickets did not stay on the original org the tickets were o...
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Dana Barr a ajouté un commentaire,
Toby Sterrett I understand from the users this still happening. Is there a ticket? What is the status? Please advise. Thank you Toby Sterrett. Is there a ticket number that I can follow or has...
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Dana Barr a ajouté un commentaire,
Hi all When a side conversation child ticket is replied to and the original ticket is closed, Zendesk does not create a follow-up ticket. Is there a trigger that can be added? If so, what is the re...
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Dana Barr a ajouté un commentaire,
Hi Has this been reviewed yet?
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Dana Barr a ajouté un commentaire,
Hi I am wondering if anyone has come across this and what the workaround is. We are a B2B and many of our clients display the main number of the business and many of our callers do not have a direc...
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Dana Barr a ajouté un commentaire,
Hi, After 2+ years of using Zendesk, I have just realized if the agent does not mark the side conversation as *Done* and the ticket is Solved then Closed, it does not place the side conversation as...
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Dana Barr a ajouté un commentaire,
Hi I am trying to set up an automation to send out a reminder to fill out a survey with a "click here" and a link embedded in "click here" however, I cannot find how to do this as the automation is...
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Dana Barr a ajouté un commentaire,
Thank you Toby Sterrett. Is there a ticket number that I can follow or has it been fixed? Please let me know. Thanks!