Dana Barr
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Publications
Activité récente par Dana Barr-
Best Practices? Communicating Bugs Being Worked on by Programming
What are your Best Practices for communicating bugs that your programmers are already working on, to your Support Department? Present Workflow A client calls/emails in re: a bug. A ticket is creat...
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Create a New Side Conversation Including Comment from a Different Side Conversation
Feature Request Summary: To be able to attach comments from a different side conversation that is still within the same ticket. Description/Use Cases: Mode of Operation: We engage a partner we...
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phishing_risk_Zendesk
Please remove this as a default and add it as a button in the settings. Too many of our tickets are getting flagged with this tag that are erroneous. This should be set as an option, to a requirem...
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Future Dated Task as a Requirement
Is there a way to have a requirement that the Task Due Date is always in the future or it does not save/receive an error? We have agents that save the due date for the same day, thinking it will re...
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Google Calendar Integration into Support
I see 5 and 10 years ago there was talk about integrating google calendar into Zendesk. I also see that there is an integration in "Sell", however, no mention for "Support". I would love (need?) fo...