Danielle Eberhardt
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Activité récente par Danielle Eberhardt-
Light Agents should be allowed to create views
We use light agents primarily for those who do not directly provide support in Zendesk. This usually ends up being senior leadership and our C-Suite. This level of access should be able to create p...
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Organization sorting by region
RéponduHi Zendesk Champions! Do you have a recommended best practice for sorting organizations by region? My SLT is interested in filtering ticket data by APAC, EMEA etc. My original idea was to tag them...