Molekule

1. Zendesk updates
2. Announcements
3. Announcing the Macros keyboard shortcut

Amisha Sharma Thanks.  Sure would be nice if we got a specific notification when new features/functionality is rolled out to OUR instance.  Surely ZD knows when this happens, and a specific notific...

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• Molekule
• Création 21 octobre 2022 16:29
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing the Macros keyboard shortcut

Amisha Sharma This doesn't work on non-chat tickets.  Has it been rolled out to all customers?  Nothing happens when we type "/" into the text box. 

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• Molekule
• Modifié 18 octobre 2022 21:09
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Deactivate field values instead of deleting them

Chris Fassano  Sorry to hear this doesn't solve your problem... Not sure why ZD hasn't prioritized a solution for this...

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• Molekule
• Création 4 août 2022 21:58
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Deactivate field values instead of deleting them

@... Will you get this information added to a HC article?  Seems like a BIG gap in knowledge sharing with your customers.  cc:  Jafar Al-Hassan

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• Molekule
• Création 4 août 2022 21:54
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Deactivate field values instead of deleting them

Not sure why none of the moderators recommended this app or why none of the HC content writers or managers have included instructions on how to use this app, which was built by ZD?   We use this ap...

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• Molekule
• Modifié 3 août 2022 23:50
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Support : Provide an option to deactivate values from picklist fields and keep their entire data in Explore

Hi.  Check out this app it might do the trick... https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/  

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• Molekule
• Création 3 août 2022 23:47
• 0 vote

1. Zendesk updates
2. Announcements
3. App Marketplace Removal of Russia and Belarus apps

@https://support.zendesk.com/hc/en-us/profiles/1263082135149-Eric-Shen  So, does this mean if we're currently using Magento 2 Connector by PotatoCommerce that it will stop working at some point in ...

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• Molekule
• Modifié 12 mai 2022 23:28
• 0 vote

1. Support
2. ...
3. Ticket customization
4. Editing and managing your ticket fields

@ ZD KB writers... It would be great to modify this article to discuss the Ticket Field Manager Application, that allows users to hid values from custom fields... 

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• Molekule
• Création 23 février 2022 18:38
• 0 vote

1. Communauté
2. Feedback - Admin Center
3. The "Role" should be a column on the new Team Members redesigned page and Filters

Agree, this should be added.  Surprise this takes months to implement? Seems like it should be pretty easy?

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• Molekule
• Création 12 janvier 2022 20:20
• 0 vote