Molekule
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Activité totale43
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés1 utilisateur
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Votes12
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Abonnements18
Commentaires
Activité récente par Molekule-
Amisha Sharma This doesn't work on non-chat tickets. Has it been rolled out to all customers? Nothing happens when we type "/" into the text box.
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Chris Fassano Sorry to hear this doesn't solve your problem... Not sure why ZD hasn't prioritized a solution for this...
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@... Will you get this information added to a HC article? Seems like a BIG gap in knowledge sharing with your customers. cc: Jafar Al-Hassan
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Not sure why none of the moderators recommended this app or why none of the HC content writers or managers have included instructions on how to use this app, which was built by ZD? We use this ap...
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Hi. Check out this app it might do the trick... https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/
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@ ZD KB writers... It would be great to modify this article to discuss the Ticket Field Manager Application, that allows users to hid values from custom fields...
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Agree, this should be added. Surprise this takes months to implement? Seems like it should be pretty easy?
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@ZD team you should add tip about using the tag value instead of field value name for multi level fields in the HC article, instead of having to get frustrated when it doesn't work and then have to...
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+ 1 for some super Admin level power that allows users with special powers to update closed tickets.
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@... thanks for reply. You'll have to get ZD customers to come your community in order to get votes. Seems like traffic is super light to all ZD communities considering the size of your customer ...