Jay McCormack

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Difficulties with reporting on CSAT for tickets for a certain time period i.e. this week, last week, etc.

Hey, that was it. Actually, once I changed the "metrics" to tickets updated" and the filter to "update - timestamp" it all fell into place.  A big THANK YOU for this.

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• Jay McCormack
• Création 21 avril 2023 18:17
• 1 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Difficulties with reporting on CSAT for tickets for a certain time period i.e. this week, last week, etc.

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• Jay McCormack
• Création 21 avril 2023 13:51
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Difficulties with reporting on CSAT for tickets for a certain time period i.e. this week, last week, etc.

No, because the ticket is getting updated during "this week" but the CSAT score was given back in October. So I need to filter on when the CSAT score was actually given.

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• Jay McCormack
• Création 20 avril 2023 20:41
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Difficulties with reporting on CSAT for tickets for a certain time period i.e. this week, last week, etc.

Pedro Rodrigues (opservator.com) that's not giving me the results. I created that exact standard calculated attribute and added it to the report. I then excluded NULL values and the "old bad CSAT" ...

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• Jay McCormack
• Création 20 avril 2023 19:40
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Difficulties with reporting on CSAT for tickets for a certain time period i.e. this week, last week, etc.

let me take a look at this. Thanks.

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• Jay McCormack
• Création 20 avril 2023 19:24
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Norman Knoche How are you dealing with the move of data from Zendesk to FreshDesk?

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• Jay McCormack
• Création 24 mars 2023 18:34
• 1 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Karen Hynes I appreciate the update but I think we would all appreciate a more timely, regular status update on this sort of issue. As important as this functionality is for you it means far more t...

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• Jay McCormack
• Création 20 janvier 2023 19:18
• 2 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Zendesk's silence on this issue is mind boggling! Are you so comfortable with your customer base's INABILITY to 'churn' that you've chosen to just not update them on what is an obvious hot spot and...

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• Jay McCormack
• Création 12 décembre 2022 14:25
• 6 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Terribly frustrating to log in to Support and get a message telling me about the wonderful new MESSAGING dataset and no word on this subject.

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• Jay McCormack
• Création 11 octobre 2022 18:29
• 2 votes