Feature Request Summary:

When receiving messaging conversations via Whatsapp (and IG ect) it's currently impossible to select the first message that the customer sends to the company when opening a side conversation. When you want to escalate a customer complaint or something similar within the organisation through a side conversation, you have to copy/paste it.

Description/Use Cases:

Allow for first messages (before the conversation in messaging is fully initiated) to also be selectable in the Side Conversation tool. This allows for sharing the entire conversation with the customer if applicable rather than just the follow up messages after the conversation has started.

Business impact of limitation or missing feature:

Saves time: We now have to copy paste the first message each time we need to share it.