Sarah Holdgrafer

1. Communauté
2. Feedback - Help Center (Guide)
3. Help Center: Reusable content

Hey Rebecca,  The Paligo trial has been super interesting and a great learning experience (I basically got a crash course in structured and topic-based authoring in the last month and a half, which...

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• Sarah Holdgrafer
• Création 13 juillet 2018 16:31
• 1 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Help Center: Reusable content

I'm currently trialing a cloud-based CCMS that integrates with ZenDesk Guide that could be a viable solution for some on this thread.  https://paligo.net/ Uses topic-based authoring Enables topic ...

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• Sarah Holdgrafer
• Création 11 juin 2018 15:43
• 2 votes

1. Communauté
2. Feedback - Help Center (Guide)
3. Help Center: Reusable content

this would be great to have natively within ZD, but as a secondary option does anyone know of content management tools that could be used to create/manage KB content and then uses the ZD API to pus...

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• Sarah Holdgrafer
• Création 1 mai 2018 22:58
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Ability to export filtered list of articles from Manage articles

I would also use this function at LEAST quarterly, if not monthly.  Also, we about to extend our help center to have unique help center access for Canada, Australia, and the UK. Having the ability ...

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• Sarah Holdgrafer
• Création 2 février 2018 23:48
• 0 vote