Stephanie Cala

1. Communauté
2. Feedback - Ticketing System (Support)
3. Dynamic Content Search Bar

+1 for the suggestion, it would be extremely helpful to be able to search for dynamic content via titles.  Please let us know if there are any updates on this.

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• Stephanie Cala
• Création 28 juin 2023 22:29
• 2 votes

1. Agent guide
2. Ticket automation and collaboration
3. Using suggested macros

Hi - if an agent accidentally marks a macro as irrelevant, is there a way to undo this option?  

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• Stephanie Cala
• Création 30 mai 2023 18:14
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice

+1 for different ringtone options

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• Stephanie Cala
• Création 26 avril 2023 16:03
• 1 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Need to mute Chat alerts while on a Talk call

Hi there - we just switched over to using Chat and Talk and we're running into the same issue that Stuart had described in his original post. Has there been any progress made on this feature?  Thanks!

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• Stephanie Cala
• Création 23 novembre 2020 20:29
• 1 vote

1. Communauté
2. Feedback - Voice (Talk)
3. [Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail

Wanted to post here in support of a holiday scheduling feature for Talk.  Our previous phone provider had a feature that allowed us to schedule our holiday voicemail greetings well in advance so th...

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• Stephanie Cala
• Création 2 septembre 2020 16:35
• 1 vote