Pedro Rodrigues (opservator.com)
Zendesk consultant at Opservator.com • Current Zendesk Community profile: https://support.zendesk.com/hc/en-us/profiles/1265014137850
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Pedro Rodrigues (opservator.com)-
Pedro Rodrigues (opservator.com) a ajouté un commentaire,
Hi everyone, just as a reminder, we can install Zendesk's app Advanced Search to achieve this. It allows us to search tickets according to multiple parameters, and even choose which attributes we w...
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Pedro Rodrigues (opservator.com) a ajouté un commentaire,
Hola Gustavo Gil, comparto algunas soluciones de modo a encontrar la persona experta que necesita: En primer lugar, existe una lista de parceros oficiales recomendados por Zendesk en https://www.ze...
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Pedro Rodrigues (opservator.com) a ajouté un commentaire,
Hi @..., we're interested. Thanks!
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Pedro Rodrigues (opservator.com) a créé une publication,
Show section language on pop-up when creating new article
Created on behalf of José Luis' post here Issue: section selection/distinction is not intuitive if we have multiple Guide sections with the same title but across different languages. When creating...
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Pedro Rodrigues (opservator.com) a ajouté un commentaire,
Hola @..., para personalizar el texto del botón del widget, por favor consultar esta documentación.
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Pedro Rodrigues (opservator.com) a ajouté un commentaire,
Hi @..., have you tried changing your password, and try again? Does it also fail if you use another admin's credentials? If the problem persists I'd suggest opening a support ticket with Zendesk.
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Pedro Rodrigues (opservator.com) a ajouté un commentaire,
Hi @..., you could create a new checkbox custom field and add it to your form. For example: Any URL submitted in the description will be clickable by your customers: You could place it at the beg...
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Pedro Rodrigues (opservator.com) a créé une publication,
Support Tip: How to change the ticket Subject using a trigger
Note: comments added before August 2022 referred to the previous version of this article, when this could be achieved using targets/extensions (which were replaced with webhooks). The "Email user" ...
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Pedro Rodrigues (opservator.com) a ajouté un commentaire,
This is a complicated topic with some "hidden dangers" (see Heather's comment here, for example). As Heather notes, the main problem with automatically resolving tickets based on words or expressio...
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Pedro Rodrigues (opservator.com) a ajouté un commentaire,
Hi everyone, could this be happening because of the way you've set Facebook comments to be created in Zendesk? There are two ways to set it up: each comment is added to the main ticket VS each comm...