Bruno Cruz

1. Agent guide
2. Ticket basics
3. Viewing and deactivating keyboard shortcuts

Hi Dainne, Happy Monday! Unfortunately, that's not what's happening on my Mac, as you can see on the screenshot below. What I would say is that it would be interesting to have Zendesk adapt to the ...

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• Bruno Cruz
• Modifié 26 septembre 2022 12:44
• 1 vote

1. Agent guide
2. Ticket basics
3. Viewing and deactivating keyboard shortcuts

Hello everyone, Happy Monday, hope you are doing well. Unfortunately, I'm also having problems using the keyboard shortcuts. I'm using Google Chrome (Version 105.0.5195.125 (Official Build) (arm64)...

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• Bruno Cruz
• Modifié 2 novembre 2022 16:48
• 0 vote

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. About automatically upgrading

Agreed with what is stated above. This migration introduces several major UI changes and hurts the experience for us (email/phone support only). The old UI was perfectly fine for that. Overall, I f...

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• Bruno Cruz
• Création 22 août 2022 10:55
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Four Key Changes that Need to be Reverted Back

Agreed with all 4 points above. I understand that this migration might be part of product roadmap, but with such aggressive changes, I find it rather odd (and unpleasant) that it would be forced on...

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• Bruno Cruz
• Création 22 août 2022 10:52
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Organizing triggers within categories - BULK ACTIONS NEEDED

Hey team, +1, I don't understand why this feature was launched without the possibility of bulk-editing triggers. When can we expect this? Until then, I don't think it's feasible for us to get the m...

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• Bruno Cruz
• Modifié 21 mars 2022 12:57
• 1 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Revert to last published state - "unpublished changes in editor"

I've also had to redo dashboards due to this issue and find it strange such wasn't envisioned or considered problematic before launching Explore. The undo feature doesn't fully work and, even if it...

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• Bruno Cruz
• Création 13 février 2020 08:51
• 4 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Do NOT Truncate Comments Without Warning

Would we awesome if we could just get the warning right now, improving on this in the future. We were actually unaware of this char limit, an agent lost part of its internal comment due to that.

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• Bruno Cruz
• Création 23 janvier 2020 11:03
• 4 votes