Serge BERTAINA DUBOIS

1. Communauté
2. Zendesk APIs
3. Requests API using Incremental Export

Hi peter, Look at this link, the url is well defined there:https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/#incremental-ticket-export-cursor-based Normal...

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• Serge BERTAINA DUBOIS
• Création 18 août 2022 06:56
• 0 vote

1. Communauté
2. Zendesk APIs
3. Ticket attachment file not working after download

Luke,   Here is all my python code snippet on this attachment part:         # GENERATION TOKENS ATTACHEMENT       directory = ticket_dir + '/' + str(TicketID) # contain all my files        ta...

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• Serge BERTAINA DUBOIS
• Création 17 août 2022 14:01
• 0 vote

1. Communauté
2. Zendesk APIs
3. Ticket attachment file not working after download

Hi Luke! Maybe you should use the following content type to upload the file: 'Content-type': 'application/binary' friendships,Serge.

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• Serge BERTAINA DUBOIS
• Création 17 août 2022 07:56
• 0 vote

1. Communauté
2. Zendesk APIs
3. Upload Multiple Files (Uploads API) and Add as Attachment to Ticket Comment (Tickets API)

Hi Bennessa, However, I manage to do this.Below is a piece of my python code to upload multiple files in a single comment.   You see that I first load an Array :  ... tab_token = []   headers ...

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• Serge BERTAINA DUBOIS
• Création 16 août 2022 09:00
• 0 vote

1. Communauté
2. Zendesk APIs
3. Upload Multiple Files (Uploads API) and Add as Attachment to Ticket Comment (Tickets API)

Hello, As you can see on the documentation page you specify, in the json, attachments is an array.Du can therefore specify several elements in this array: "attachments": [{ "url": "https://example....

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• Serge BERTAINA DUBOIS
• Création 12 août 2022 13:15
• 0 vote

1. Support
2. ...
3. Tickets
4. Presenting ticket forms to end users

Hello,Thank you for this feedback.I had seen this method.What I miss is to change this text according to the brand of the Help center.Sincerely,Serge.

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• Serge BERTAINA DUBOIS
• Création 22 février 2022 07:51
• 0 vote

1. Support
2. ...
3. Tickets
4. Presenting ticket forms to end users

Hi all ! Is there a way to change the "End user instructions" according to the help center brand.Indeed, On a mark I want this instruction to be "You are?" and on another it is "What is your subjec...

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• Serge BERTAINA DUBOIS
• Création 21 février 2022 10:25
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Add Submit A Request for Agents

Please +1 !!!!!

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• Serge BERTAINA DUBOIS
• Création 4 mars 2020 15:28
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Preserve Group and Assignee for user-generated follow-up tickets

HelloI think the 2 questions need to be treated. Regards,Serge.

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• Serge BERTAINA DUBOIS
• Création 8 janvier 2019 14:24
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Preserve Group and Assignee for user-generated follow-up tickets

Please,  +1 for this feature !!  It seems to be the minimum required for follow up ticket    Thanks ! Serge.

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• Serge BERTAINA DUBOIS
• Création 8 janvier 2019 07:47
• 2 votes