Martijn Snels • pluscloud.nl
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Dernière activité effectuée par Martijn Snels • pluscloud.nl-
Martijn Snels • pluscloud.nl a créé une publication,
Agent Availability in Zendesk Apps Framework for Talk Partner Edition integrations
The new Agent Availability API's open new opportunities to bring third-party telephony solutions closer to Zendesk and have Talk Partner Edition (TPE) integration with Zendesk Apps have a more nati...
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Martijn Snels • pluscloud.nl a créé une publication,
Signature position
Currently, the signature is always placed at the bottom of the email. If I'm not mistaken, this is more common in the US, but in Europe, it's placed directly before the quoted email. Would it be po...
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Martijn Snels • pluscloud.nl a créé une publication,
Feature Requests: Setting up Teams Side Conversations via Macro not supported
We discovered setting up a Side Conversation on Microsoft Teams is not supported from a Macro. As this is such a vital part for many internal processes to standardize requests, it would make much s...
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Martijn Snels • pluscloud.nl a ajouté un commentaire,
Toby Sterrett We often get feedback from agents that say the blue dot in the Side Conversation button for new activities is not visible enough. Would this be something that is in scope of this chan...
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Martijn Snels • pluscloud.nl a ajouté un commentaire,
Would it be possible to improve the UI of this feature and move the Filter button so it's grouped with other buttons? Currently, it's using a lot of screen space. Also I'm wondering if there are a...
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Martijn Snels • pluscloud.nl a ajouté un commentaire,
Love this improvement! One thing we still would do almost anything for is the ability to merge a ticket into a Side Conversation. That would resolve so many cases with emails from other ticket syst...
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Martijn Snels • pluscloud.nl a ajouté un commentaire,
Hi Chris, could you send me some screenshots or share a link where I can see your setup?
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Martijn Snels • pluscloud.nl a ajouté un commentaire,
What does supportdetails.com give you when you visit it with your IE?
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Martijn Snels • pluscloud.nl a ajouté un commentaire,
Hi Andrew, do you use the Chrome Frame for IE? Have you tried using only the source from Stack Overflow?
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Martijn Snels • pluscloud.nl a créé une publication,
How to Include end-user browser information via Help Center
Often we get the request from our customers to integrate an easy to use way to send over important browser information when creating a ticket in the Help Center. The browser information is in a lot...