Martijn Snels • pluscloud.nl - Zendesk Premier Partner

1. Zendesk updates
2. Announcements
3. Announcing Content Pinning in Knowledge in the Agent Workspace 

As the API is not documented right now, and I see many people are requesting this, I wanted to share our reverse engineered unofficial documentation of the Ticket Content Pins API Endpoint. This in...

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• Martijn Snels • pluscloud.nl - Zendesk Premier Partner
• Modifié 27 juillet 2023 07:01
• 4 votes

1. Zendesk updates
2. Announcements
3. Announcing Content Pinning in Knowledge in the Agent Workspace 

Lisa Wong I noticed in the API endpoint I found this is available for any external content that is indexed in the Federated Search feature. Once the API documentation is added to the developer docu...

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• Martijn Snels • pluscloud.nl - Zendesk Premier Partner
• Création 26 juillet 2023 06:56
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing Content Pinning in Knowledge in the Agent Workspace 

Nice! Will there be an option to pin an article via the app framework or API? Dan Cooper There seems to be a 'ticket_content_pins' endpoint, but it's not documented yet.

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• Martijn Snels • pluscloud.nl - Zendesk Premier Partner
• Création 21 juillet 2023 09:14
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing Agent Home (beta)

Hi Zac Garcia, where can we provide feedback and ideas on the current Agent Home or report any issues? I've just listed them below for you now. Issues & Questions Tickets do not disappear when you...

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• Martijn Snels • pluscloud.nl - Zendesk Premier Partner
• Création 19 juillet 2023 06:27
• 5 votes

1. Communauté
2. Zendesk Support EAP - New Custom Objects
3. V1 > V2 Migrations

Ashwin Raju Building it from our side would require an option to being able to 'edit' closed tickets to recover the relationship between the custom object and the ticket agent. I'd be happy to setu...

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• Martijn Snels • pluscloud.nl - Zendesk Premier Partner
• Création 10 juillet 2023 13:55
• 0 vote

1. Communauté
2. Zendesk Support EAP - Side Conversations Rich Text Editor 2.0
3. Signature position

Toby Sterrett Just checking in to see if there is any progression on this? Were you able to reproduce this?

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• Martijn Snels • pluscloud.nl - Zendesk Premier Partner
• Création 26 juin 2023 08:20
• 0 vote

1. Communauté
2. Zendesk Support EAP - New Custom Objects
3. V1 > V2 Migrations

Ashwin Raju What is the expected timeline for this? Guess this is part of the initial launch too?

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• Martijn Snels • pluscloud.nl - Zendesk Premier Partner
• Création 26 juin 2023 08:10
• 0 vote

1. Communauté
2. Zendesk Support EAP - Side Conversations Rich Text Editor 2.0
3. Signature position

Toby Sterrett I was wondering if you had a chance to check out the case we shared with you in my last message?

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• Martijn Snels • pluscloud.nl - Zendesk Premier Partner
• Création 16 juin 2023 09:57
• 0 vote

1. Communauté
2. Zendesk Support EAP - Zendesk & ChatGPT integration
3. Control over salutation and signature

Thanks Anurag Singh!

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• Martijn Snels • pluscloud.nl - Zendesk Premier Partner
• Création 9 juin 2023 11:06
• 0 vote