Recherches récentes

Pas de recherche récente

Uri Flores's Avatar

Uri Flores

Adhésion le 15 avr. 2021

·

Dernière activité le 04 févr. 2022

Suivis

0

Abonnés

0

Activité totale

14

vote

1

Abonnements

4

APERÇU DES ACTIVITÉS

Dernière activité effectuée par Uri Flores

Uri Flores a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)
Communauté

Any update on this?

Afficher le commentaire · Publication le 23 mai 2019 · Uri Flores

0

Abonnés

1

vote

0

Commentaire

Uri Flores a ajouté un commentaire,

Commentaire de la communauté Q&A - Reporting and analytics
Communauté

Hi Gentry,

I was able to use the Ticket Events Query.

Thanks,

Uriel

Afficher le commentaire · Publication le 23 mai 2019 · Uri Flores

0

Abonnés

0

Votes

0

Commentaire

Uri Flores a ajouté un commentaire,

Commentaire de la communauté Q&A - Reporting and analytics
Communauté

Hi Gentry,

Thanks for your response. However, I do not see the "Duration - Calendar (hrs) > Full Resolution Time - Hrs" metric.

Thanks,

Uriel

Afficher le commentaire · Publication le 23 mai 2019 · Uri Flores

0

Abonnés

0

Votes

0

Commentaire

Uri Flores a créé une publication,

Publication Q&A - Reporting and analytics
How to calculate full resolution time in hours and days in explore

Hello

Is there a query to calculate the full resolution time in hours and days it took to resolve a ticket in explore?

Thanks,

Uriel

Publication le 16 mai 2019 · Uri Flores

0

Abonnés

3

Votes

4

Commentaires

Uri Flores a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community
Communauté

Got it. I was able to to create all the steps, but for some reason the trigger is not cc'ing the user with the added email address in step 3.

Afficher le commentaire · Publication le 07 mai 2019 · Uri Flores

0

Abonnés

0

Votes

0

Commentaire

Uri Flores a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community
Communauté

Gotcha. I copied the URL with the place holder and got the following error:

Thanks,

Uriel

Afficher le commentaire · Publication le 29 avr. 2019 · Uri Flores

0

Abonnés

0

Votes

0

Commentaire

Uri Flores a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community
Communauté

Hi Brett,

Thanks for your response. I was referring to the URL itself. Is the URL targeted to a specific ticket? 

Thanks,

Uriel

Afficher le commentaire · Publication le 29 avr. 2019 · Uri Flores

0

Abonnés

0

Votes

0

Commentaire

Uri Flores a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community
Communauté

I have a question, where do I refer my URL link in step 4?

Afficher le commentaire · Publication le 26 avr. 2019 · Uri Flores

0

Abonnés

0

Votes

0

Commentaire

Uri Flores a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community
Communauté

How would I edit the header to show differently in a different page?

Afficher le commentaire · Publication le 22 janv. 2019 · Uri Flores

0

Abonnés

0

Votes

0

Commentaire