Daniel
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Activité récente par Daniel-
Hi, it says in the above table that a customers can be banned with Messaging & Sunshine with partner support. Is this explained or expanded upon anywhere?
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I'm a bit concerned to see others are experiencing the same issues as our account and have been unable to find a resolution. We're in the process of collecting all the screen recordings, HAR and pe...
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We've recently moved to Agent Workspace and have noticed a big impact to performance, with increased latency, hangtime and timeout errors. This seems to impact chat Agents in particular, so I am cu...
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Do the "pages viewed" only show pages where the requester was logged in? Or if the customer logs in once they get to a form do the Agents see the pages viewed prior to logging in and submitting the...
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Plus 1ing on this issue our as our account is being effected as well
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Awesome, thanks Ayush I will keep an eye out :)
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Hi @... any word on a timeline? This is the one showstopper from us migrating from Live Chat to Messaging
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In our use case we have about 20 Agents trained for live chat but we only schedule a handful at any one time. But this means that all 20 Agent see this pop up every time they open a new window, it ...
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We've just moved to Agent workspace, and have disabled the Knowledge Capture App because it was causing issues now that Knowledge capture is part of the Context Panel. How to we enable/disable Rapi...
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Thanks Dane, so in our use case we have about 20 Agents trained for live chat but we only schedule a handful at a time. Using Agent Workspace I assumed those not scheduled would need to set themsel...