Daniel

1. Communauté
2. Zendesk APIs

There are some great articles on here that helped me set up a webhook to push updates to Slack via triggers. However, I am now trying to use "Zendesk Events" to notify a Slack channel that we've ha...

• Daniel
• Création 10 août 2023 21:07
• 3 abonnés
• 2 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Does anyone know of a way to stop tickets being assigned to the Agent who inserts the Help center link? Example in screenshot  We bulk-create tickets via an API and recently updated the templates ...

• Daniel
• Modifié 3 juillet 2023 00:39
• 2 abonnés
• 1 commentaire
• 1 vote

1. Communauté
2. Feedback - Community Forums (Gather)

Would love Zendesk to reconsider the native terminology for follow buttons. When you choose if you want to follow a post on Community/Gather  (or if you are following by default after engaging on t...

• Daniel
• Création 6 juillet 2022 19:58
• 2 abonnés
• 1 commentaire
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)

I'm looking to create personalized KPI dashboards for a large number of agents, these dashboards will be the same except for the agent that it is filtered on. I would like for this agent filter to ...

• Daniel
• Création 20 juin 2019 03:49
• 12 abonnés
• 14 commentaires
• 10 votes