Eitan Blumin
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Dernière activité
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Dernière activité effectuée par Eitan Blumin-
Eitan Blumin a créé une publication,
Add "status" filter to "users/{user_id}/tickets/requested" endpoint
Currently, only the "search" endpoint supports parameters for filtering the tickets. Unfortunately, as documented HERE: It can take up to a few minutes for new tickets, users, and other resources t...
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Eitan Blumin a ajouté un commentaire,
I see. Okay, I'll try it out. Thanks!
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Eitan Blumin a ajouté un commentaire,
Okay, so to summarize: If an end-user replies, regardless if they're the requester or CC'd, all recipients (except the poster) would receive a notification, regardless of a trigger. If an agent rep...
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Eitan Blumin a ajouté un commentaire,
So, actually, I don't need to configure any trigger that sends notifications to end-users about posted comments? But conversely, what if I DON'T want end-users to receive notifications? (for a cert...
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Eitan Blumin a ajouté un commentaire,
That's interesting. Does that work for CC'd contacts as well? For example, when the requester adds a message, will the CC'd receive an e-mail?
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Eitan Blumin a ajouté un commentaire,
Thanks, Charles, but it's not what I asked. The recipients still need to be notified of comments added to the request, even if they're posted by other end-users. The only issue is that recipients s...
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Eitan Blumin a ajouté un commentaire,
Hi, A question from our end-users has come up in regards to notifications for CCs: When an end-user replies to a ticket that has CCs, it sends a notification to the requester + CC'd. But that means...
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Eitan Blumin a ajouté un commentaire,
Dane, I was talking about the "My Activities" section in the Help Center, when an end-user is viewing a specific support request and wants to submit a new comment, the text formatting toolbar is NO...
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Eitan Blumin a ajouté un commentaire,
Hi, Is it possible to allow end-users to use text formatting in support tickets? I see that the text formatting panel exists in Communities, but not when commenting on support requests. Why is that?
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Eitan Blumin a ajouté un commentaire,
That's a cool workaround, @.... The same method could also be implemented using Slack integration as well. Although, if I'm not mistaken, you gotta have Slack open (either the app or in a browser t...