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Michael M. Adams

Adhésion le 15 avr. 2021

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Dernière activité le 10 juil. 2024

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Dernière activité effectuée par Michael M. Adams

Michael M. Adams a ajouté un commentaire,

Commentaire de la communautéAnnouncements

Brett Bowser is this feature generally available? If not, can we join the early release?

Afficher le commentaire · Publication le 10 juil. 2024 · Michael M. Adams

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Michael M. Adams a créé une publication,

Publication Feedback - Admin Center

It would be great to have the "Customer Lists" function duplicated for Organizations. We apply various tags to certain organizations and instead of searching for them individually, I can pull them all into one view and review all the various tags we have associated with each of the organizations.

Publication le 17 nov. 2022 · Michael M. Adams

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Michael M. Adams a ajouté un commentaire,

CommentaireSetting up Agent Workspace

@zendesk I'm not sure you have received one comment that is excited about this drastic move. Its imperative that the reply box to the top of the ticket interface, why is this not considered before you pull the plug on the old UI.

Afficher le commentaire · Publication le 04 nov. 2022 · Michael M. Adams

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Michael M. Adams a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We also only use email channel and wouldn’t switch to the new UI as long as the reply box is at the bottom.

Afficher le commentaire · Publication le 31 août 2022 · Michael M. Adams

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Michael M. Adams a ajouté un commentaire,

CommentaireCustomer management and profiles

Ah, ok thanks!

Afficher le commentaire · Publication le 28 août 2022 · Michael M. Adams

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Michael M. Adams a ajouté un commentaire,

CommentaireCustomer management and profiles

Still getting terribly spammed by fidelitylifeandhealth.com, do I have it saved right in my image below?

Afficher le commentaire · Publication le 28 août 2022 · Michael M. Adams

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Michael M. Adams a ajouté un commentaire,

CommentaireCustomer management and profiles

Is there a way of totally blocking the email address? I know we can add an email to the blocked list but that just puts it in the suspended status. I would rather be able to bounce any email send from a specific domain... we are getting hammered by a bunch of different email addresses from one specific domain.

Afficher le commentaire · Publication le 25 août 2022 · Michael M. Adams

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Michael M. Adams a ajouté un commentaire,

CommentaireTicket customization

For us, one client may have multiple associated vendors and one vendor may have multiple associated clients.

When a vendor submits a ticket, we use the lookup field to associate the applicable client with that ticket. We use that associated field to display in all of our views so we can see the requester and associated organizations (client or vendor) with that ticket. That is my only use case for the moment until Zendesk expands the lookup field functions.

My hope is that Zendesk will allow those associated tickets to show up under the organizations Zendesk page so we can see all the tickets associated with those organizations (and visa versa).

Afficher le commentaire · Publication le 24 août 2022 · Michael M. Adams

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Michael M. Adams a ajouté un commentaire,

CommentaireTicket customization

I have setup an "organization lookup" field.

Currently, when you view an organization, you can see all the tickets and all the users... it would be great if I could view all the associated tickets that have that organization listed. 

Afficher le commentaire · Publication le 19 août 2022 · Michael M. Adams

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Michael M. Adams a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

@...

See below... I tested it out and now the footer doesn't pass at all.

Afficher le commentaire · Publication le 06 avr. 2020 · Michael M. Adams

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