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Jacqueline Lehr

Adhésion le 15 avr. 2021

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Dernière activité le 14 juil. 2023

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Jacqueline Lehr a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

How can I download/export all my images?

Afficher le commentaire · Publication le 09 juin 2023 · Jacqueline Lehr

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Jacqueline Lehr a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

You should be able to create a category, move the section you want to "transform" under the new category, and then create more sections. If you are saying you want your existing articles to be at category level, you can't do that, unfortunately.

Afficher le commentaire · Publication le 24 mars 2023 · Jacqueline Lehr

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Jacqueline Lehr a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

You can add more than one section into a category. You just can't add individual articles into a category. What does the structure look like in Guide admin? You can create a new category and drop sections into it is what I was thinking.

Afficher le commentaire · Publication le 24 mars 2023 · Jacqueline Lehr

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Jacqueline Lehr a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Hi Lais,

You can create a new category and simply move that section into it. You can't add articles to a category. You can only add sections to a category, so that's your best option.

See https://support.zendesk.com/hc/en-us/articles/4408882792346-Can-I-create-articles-under-Help-Center-categories-

Afficher le commentaire · Publication le 24 mars 2023 · Jacqueline Lehr

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Jacqueline Lehr a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Product management, is a Guide update in the works to solve this and the many other long standing issues? We all know you are aware of the problems users face. It feels like we're being ignored and nothing will ever be done. Please just tell us - respond to feedback in a meaningful way, not just we know and we're working on it. It's been too long. Thank you.

Afficher le commentaire · Publication le 10 janv. 2023 · Jacqueline Lehr

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Jacqueline Lehr a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Sadly, you can only add articles to a section. I would very much like to publish articles at the category level, too.

 

 

Afficher le commentaire · Publication le 26 août 2022 · Jacqueline Lehr

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Jacqueline Lehr a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Once our team expands, this is going to create problems for us, too. We have too many Administrator users now as it is to get around other permission constraints.

Afficher le commentaire · Publication le 26 avr. 2022 · Jacqueline Lehr

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Jacqueline Lehr a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

I've noticed images disappearing again as well. We have well over 1000 articles in two help centers, many with at least one image. There is no way to police image links in Guide articles that I know of.

Would a product manager please comment on what causes this issue? I know I have attached images correctly, so I don't think there's anything else I can do on my end.

Thanks!

Afficher le commentaire · Publication le 06 août 2021 · Jacqueline Lehr

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Jacqueline Lehr a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

Hi Felix,

I just used this tool for the first time, and it has positively made my day! An image folder! YAY! Thank you so much!

Afficher le commentaire · Publication le 05 mai 2021 · Jacqueline Lehr

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Jacqueline Lehr a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

I do everything correctly and it still happens. Completely random. I really think there's something else going on - gremlin!

Afficher le commentaire · Publication le 16 juin 2020 · Jacqueline Lehr

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