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Christopher Kenrick

Adhésion le 15 avr. 2021

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Dernière activité le 04 déc. 2024

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Dernière activité effectuée par Christopher Kenrick

Christopher Kenrick a ajouté un commentaire,

CommentairePublishing and sharing dashboards

Dan Lucy-Lloyd you can, if you click on your dashboard > share there is a public link part at the bottom of the pop-up box to share publically, you can set a password with the link and send it on

Afficher le commentaire · Publication le 04 déc. 2024 · Christopher Kenrick

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Christopher Kenrick a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I am at a loss as to why this doesn't exist!

Afficher le commentaire · Publication le 29 mars 2023 · Christopher Kenrick

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Christopher Kenrick a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I find it frustrating that a user's details (phone number, email address etc) can't be shared when a ticket is shared. I am trying to migrate our Zendesk account into another Zendesk account and close our initial one down but this just doesn't make it simple.

Surely there's an easier way??

Afficher le commentaire · Publication le 26 janv. 2023 · Christopher Kenrick

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Christopher Kenrick a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

Matthias,

Many thanks for sharing this - this has been an absolute lifesaver for me and one of our biggest clients!

Thanks,
Chris

Afficher le commentaire · Publication le 30 août 2022 · Christopher Kenrick

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Christopher Kenrick a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I absolutely +1 this!!

We updated to this yesterday and that's a massive bug bear! Please introduce ASAP

Afficher le commentaire · Publication le 05 avr. 2022 · Christopher Kenrick

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Christopher Kenrick a créé une publication,

Publication Feedback - Voice (Talk)

I think it would be a good idea to be able to see what option a user has dialled on the Talk IVR.

This would make for good reporting in Analytics as you would be able to see where calls went off to.

Publication le 16 avr. 2019 · Christopher Kenrick

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