Sarah Darmawan

1. Communauté
2. Zendesk Suite Q&A
3. chat timeout while waiting in queue

Hi Michael, We're sorry to hear you've been facing connectivity issues. This can be caused by a myriad of reasons, including internet degradation, end user leaving the Chat before being served, lon...

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• Sarah Darmawan
• Création 27 mars 2023 02:02
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. I need to show help center articles within web widget but do not want my help center to be public

Hi Florian, Currently, you may restrict Guide Help Center access and create user permissions that allow your select end users to access the articles. In the future, to restrict access via the artic...

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• Sarah Darmawan
• Création 27 mars 2023 01:41
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Have department field assign on reconnect

Hi Jon,  Thanks for taking the time to post in our Community Forum. You will need to use the on:connected callback so the JS APIs implemented can re-apply Chat tags properly.  Hope this helps! - Sa...

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• Sarah Darmawan
• Création 7 février 2023 02:08
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Better displaying of self-serve content

Hi David, Thanks for providing feedback on this. Unfortunately, there are no plans to support rich text formatting on Chat. However, as we build richer conversational experiences on Messaging, we c...

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• Sarah Darmawan
• Création 7 février 2023 01:27
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Chat widget alignment on different pages

Hi Daniel, Thank you for providing feedback on this. Unfortunately, there are no plans to support this on the Zendesk Chat Widget. The best way I can think of is to transition to the Web Widget Cla...

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• Sarah Darmawan
• Création 7 février 2023 01:21
• 1 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Using a custom form to add fields to the web widget

Hi Sean,  Directing you to this article where our Developer Advocacy team has answered your query: https://support.zendesk.com/hc/en-us/articles/4408834218522-Using-custom-ticket-fields-and-ticket-...

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• Sarah Darmawan
• Création 7 février 2023 01:15
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Implementing Article Recommendation for Multiple Chat Widgets from a Single Help Center

Hi Ahmad,  If you have a Support subscription as well, you should be able to use the Web Widget (Classic) & its SDKs to achieve a differentiated Help Center experience. You can then set up restrict...

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• Sarah Darmawan
• Création 7 février 2023 01:07
• 1 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Web Widget Chat Improvement

Hi June, We understand the need to accurately report on agent performance. Unfortunately, we do not have any plans to support custom conditions for Missed Chats. However, moving from Chat to Messag...

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• Sarah Darmawan
• Création 7 février 2023 00:49
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Incorrect Czech translation of CSAT in messaging

Hi Jiří,  Thanks for the feedback. While CSAT text is not currently customizable for language formality, or specific copy, we will forward this to our Localization team for review.  Best, Sarah D.

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• Sarah Darmawan
• Création 7 février 2023 00:40
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. "Go online" pop up window

Hey Jamie, Unfortunately, there are no immediate plans to change where the status dropdown will be in the Agent Workspace next year. Technically, the dropdown shouldn't be showing when it's simply ...

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• Sarah Darmawan
• Création 2 novembre 2022 06:14
• 0 vote