Sarah Darmawan

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. "Go online" pop up window

Hey Jamie, Unfortunately, there are no immediate plans to change where the status dropdown will be in the Agent Workspace next year. Technically, the dropdown shouldn't be showing when it's simply ...

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• Sarah Darmawan
• Création 2 novembre 2022 06:14
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Notifications

Hi Aiden, Thank you for sharing your feedback. Unfortunately there are no plans on the roadmap to address this next year. If you're on the Agent Workspace, you may consider using automations to ver...

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• Sarah Darmawan
• Création 2 novembre 2022 06:02
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Livechat help centre article links are too long and unprofessional

Hi Craig, Thanks for your feedback. Unfortunately, Chat doesn't support rich text formatting. However, we have plans to start providing rich content configuration types in Q4. There is another disc...

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• Sarah Darmawan
• Création 14 septembre 2022 01:22
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Using a text link to have live chat pop out

Hey there, If you're using Web Widget (Classic), this article will come in handy. I would also encourage you to get started on a Chat Phase 4 migration to get access to the latest features like Mes...

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• Sarah Darmawan
• Création 14 septembre 2022 01:09
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Message from Facebook Messenger not sychronizing

Hi there - This is the expected product behaviour. Unfortunately, there are no plans to change this. I'm curious as to why agents are responding to social messaging conversations on both Messenger ...

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• Sarah Darmawan
• Création 26 juillet 2022 05:11
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Chat Conversions in Explore Reporting

Hi Amie -  Unfortunately, there are no plans to support conversions data on Explore. Conversions are also a limitation on the Agent Workspace. As a workaround, you may set up Google Analytics with ...

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• Sarah Darmawan
• Modifié 26 juillet 2022 04:49
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Chat: continuity of user over sessions

Hi Nikki, Thanks for taking the time to provide this feedback. You could consider transitioning to our Messaging solution, where it fits your need for persistent conversations with the same set of ...

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• Sarah Darmawan
• Création 30 juin 2022 07:00
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Chat: apply tags to end user in Support (not only to one chat session)

Hi Nikki, The best way to achieve what you're looking for on Chat is to use authenticated visitors - this would allow you to identify your returning visitors and their past interactions. After whic...

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• Sarah Darmawan
• Création 30 juin 2022 06:55
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Auto caching in Chat - Offline forms to display in currently open chat windows if no agents available

Hello Krista -  Thank you for your feedback. Unfortunately, there isn't anything planned on our roadmap to address this for Chat. However, you may consider transitioning to Messaging to manage cust...

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• Sarah Darmawan
• Création 16 juin 2022 09:04
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Zendesk Chat - A way to get the chat id without using a Chat Sidebar app

Hello Ron, Thank you for your feedback. Unfortunately, this isn't something that is currently supported and there are no plans in our roadmap to surface Chat Ids outside of the sidebar app. If you ...

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• Sarah Darmawan
• Création 14 juin 2022 07:25
• 0 vote