
Sarah Darmawan
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Activité totale109
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Dernière activité
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Abonnements57
Aperçu des activités
Dernière activité effectuée par Sarah Darmawan-
Sarah Darmawan a ajouté un commentaire,
Hi Michael, We're sorry to hear you've been facing connectivity issues. This can be caused by a myriad of reasons, including internet degradation, end user leaving the Chat before being served, lon...
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Sarah Darmawan a ajouté un commentaire,
Hi Florian, Currently, you may restrict Guide Help Center access and create user permissions that allow your select end users to access the articles. In the future, to restrict access via the artic...
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Sarah Darmawan a ajouté un commentaire,
Hi Jon, Thanks for taking the time to post in our Community Forum. You will need to use the on:connected callback so the JS APIs implemented can re-apply Chat tags properly. Hope this helps! - Sa...
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Sarah Darmawan a ajouté un commentaire,
Hi David, Thanks for providing feedback on this. Unfortunately, there are no plans to support rich text formatting on Chat. However, as we build richer conversational experiences on Messaging, we c...
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Sarah Darmawan a ajouté un commentaire,
Hi Daniel, Thank you for providing feedback on this. Unfortunately, there are no plans to support this on the Zendesk Chat Widget. The best way I can think of is to transition to the Web Widget Cla...
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Sarah Darmawan a ajouté un commentaire,
Hi Sean, Directing you to this article where our Developer Advocacy team has answered your query: https://support.zendesk.com/hc/en-us/articles/4408834218522-Using-custom-ticket-fields-and-ticket-...
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Sarah Darmawan a ajouté un commentaire,
Hi Ahmad, If you have a Support subscription as well, you should be able to use the Web Widget (Classic) & its SDKs to achieve a differentiated Help Center experience. You can then set up restrict...
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Sarah Darmawan a ajouté un commentaire,
Hi June, We understand the need to accurately report on agent performance. Unfortunately, we do not have any plans to support custom conditions for Missed Chats. However, moving from Chat to Messag...
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Sarah Darmawan a ajouté un commentaire,
Hi Jiří, Thanks for the feedback. While CSAT text is not currently customizable for language formality, or specific copy, we will forward this to our Localization team for review. Best, Sarah D.
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Sarah Darmawan a ajouté un commentaire,
Hey Jamie, Unfortunately, there are no immediate plans to change where the status dropdown will be in the Agent Workspace next year. Technically, the dropdown shouldn't be showing when it's simply ...