Blanca

1. Communauté
2. Zendesk Suite Q&A
3. Keeping multiple spaces between words

Hi Erik, thank you for the clarification. If this is the case, I want to know more the payload you use that renders these extra spaces. I will create a new ticket 

• Afficher le commentaire
• Blanca
• Création 12 avril 2023 13:06
• 0 vote

1. Chat
2. ...
3. Best practices and recipes
4. Recipe: Auto-reply to a customer requesting a chat when your queue is large

Hi there, Mira! At the moment, this is still a product feature. I agree that this is something that is a good way to inform your users about the large queue that your team is experiencing at the mo...

• Afficher le commentaire
• Blanca
• Création 9 avril 2023 22:33
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Keeping multiple spaces between words

Hi there, Erik! I tried to do it on my test account on Support platform, and I was able to retain the three spaces between the letters when I sent the e-mail. Can you provide a sample on how you di...

• Afficher le commentaire
• Blanca
• Création 9 avril 2023 20:36
• 0 vote

1. Chat
2. ...
3. Perguntas gerais sobre o chat em tempo real
4. Onde fica o caminho do visitante do Chat do meu cliente no espaço de trabalho do agente do Zendesk?

Hi there Bruno! As for your use case, this is still a product feature.  We have an existing forum on this. This is a great idea and I definitely see the value in it and have read from customers in ...

• Afficher le commentaire
• Blanca
• Création 9 avril 2023 20:12
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Add "last channel used" as default reply option

Hi there Gabriela,I hope you had a great weekend! We appreciate your feedback and understand that switching channel from social messaging to e-mail is helpful so as to be able to continue assisting...

• Afficher le commentaire
• Blanca
• Création 7 mars 2023 00:08
• 0 vote

1. Agent guide
2. Customer management and profiles
3. Updating your name and profile picture

Hi there Luke,Sorry that there is an issue with your profile photo showing under a different staff. I can say that glitches can happen at times but not always.  Especially if there is a slow in the...

• Afficher le commentaire
• Blanca
• Création 1 février 2023 19:03
• 0 vote

1. Mensajería
2. ...
3. Cómo administrar los canales de mensajería por redes sociales
4. ¿Zendesk admite la migración de números de WhatsApp?

Hi Yowar,If you are going to use the same WA number that is currently integrated with Zendesk and transfer it to another BSP (Business Service Provider), I can guide you accordingly.  Since I need ...

• Afficher le commentaire
• Blanca
• Création 1 février 2023 00:49
• 0 vote

1. Guía del agente
2. Canales de tickets adicionales
3. Trabajar con los tickets de WhatsApp y la regla de 24 horas

Hi there Yowar, The change that happened today, January 31st is that the Social Messaging App is already an end-of-life feature. As for SunCo (Sunshine Conversation) which is a separate plan, this ...

• Afficher le commentaire
• Blanca
• Création 1 février 2023 00:44
• 0 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Hiding and showing elements in your Copenhagen standard theme

Hi Shelli, I want to make sure that we are on the same page.  Are you referring to the forum stats or the columns when viewing the docs? Perhaps you can send a sample screenshot. 

• Afficher le commentaire
• Blanca
• Création 17 mai 2022 17:44
• 0 vote

1. Email
2. ...
3. General questions about email and email template
4. Which support address are email replies sent from?

Hi there! By design, it will really choose the default e-mail.  But you have the option to disable this and here's an easy recipe on how to prevent using default e-mail address with select an addre...

• Afficher le commentaire
• Blanca
• Création 20 avril 2022 00:42
• 0 vote