Karl Dominic Guerra

1. Support
2. ...
3. Data exports or data uploads
4. How do I export my data and reports from all of the Zendesk products?

Hi David, While not everything can be migrated into Zendesk through the user interface, there are a variety of resources and features that you can utilize to import information. For tickets, you ca...

• Afficher le commentaire
• Karl Dominic Guerra
• Création 23 novembre 2021 19:23
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. We'd like to incorporate an autoresponder for WhatsApp so that we can set up different responses according to the ticket's creation time

Hi Lucia, You are correct. The Ticket: Set schedule action is available on Enterprise plans only. 

• Afficher le commentaire
• Karl Dominic Guerra
• Création 22 novembre 2021 22:48
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Cut-off content in body of ticket

Hi Sharon, Thanks for reaching out! I'm Karl from Zendesk Support Advocacy and I'll be glad to help you out. This is intended behavior. When email attachment file size limitations are exceeded, li...

• Afficher le commentaire
• Karl Dominic Guerra
• Création 1 juillet 2021 21:19
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Allowing only internal application users to access our Help Center

Hi Guillermo, Thanks for reaching out! I'm Karl from Zendesk Support Advocacy and I'll be glad to help you out. If you want only specific users to have access to your Help Center, you can check ou...

• Afficher le commentaire
• Karl Dominic Guerra
• Création 30 juin 2021 23:12
• 0 vote