Alina Wright

1. Zendesk updates
2. Announcements
3. Announcing new agent permissions to manage other team members

Hi all, unfortunately we continue to encounter security vulnerabilities that we need to fully iron out before we re-release to ensure security of your accounts with those access to manage team memb...

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• Alina Wright
• Création 17 novembre 2023 18:51
• 0 vote

1. Communauté
2. Feedback - Admin Center
3. Features to Restrict by Brand

Hey Sydney, thanks for taking the time to write this all up. This is the direction we're generally heading with Brand Based Access, although all the little intricate parts will take time to do. As ...

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• Alina Wright
• Création 15 novembre 2023 21:43
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing new agent permissions to manage other team members

Hi all, understand you're all very frustrated with this release being rolled back. We realized that the release of this feature enabled those with the permission enabled to manage extra permissions...

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• Alina Wright
• Création 5 octobre 2023 17:22
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Read only - Custom End User Fields

Hi all, PM here for roles and permissions. While this is not currently slated in our roadmap, we ARE working on a feature that may cover this in the future. So I can't commit to anything yet, but r...

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• Alina Wright
• Création 4 octobre 2023 15:58
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Restricting tickets visibility to Brand

Quick update for you all. Brand Based Ticket Access is underway with a hopeful EAP in the early half of 2024. The first release will focus only on ticket partitioning by brand with follow on releas...

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• Alina Wright
• Création 21 septembre 2023 10:24
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing new agent permissions to manage other team members

Hi all, this should be available on most accounts. We're working through one issue that has affected Chat and hope to have a fix in place by tomorrow with full roll out by end of week!

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• Alina Wright
• Création 12 septembre 2023 17:22
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing new visibility restrictions on tickets requested by agents

Hi all, thank you for your feedback. If you'd like to me removed from this rollout, please email me directly with your domain name. We are working on enhancements to enable you all to turn this fea...

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• Alina Wright
• Création 7 septembre 2023 17:25
• 1 vote

Commentaire officiel

1. Communauté
2. Feedback - Ticketing System (Support)
3. Product feedback: access to suspended tickets

This has been released. Announcement can be found here.

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• Alina Wright
• Création 30 août 2023 22:09
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing new agent permissions to manage other team members

Hi all, we had to pause roll out on Friday with plans to resume shortly. I'll update ASAP.

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• Alina Wright
• Création 28 août 2023 15:44
• 0 vote