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John E

Adhésion le 13 mai 2021

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Dernière activité le 16 avr. 2024

Zendesk administrator for a retail e-commerce company selling outdoor equipment and recreational sporting goods.

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John E a ajouté un commentaire,

Commentaire de la communauté Feedback - Admin Center

BIG Up vote for this feature request!  

Afficher le commentaire · Publication le 16 avr. 2024 · John E

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John E a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

Are there any planned updates to this?  There are no changes to the talk console, hurting our business experience—use-case: multi-brand call center with high-volume inbound and outbound calls.  The outbound numbers are listed on the talk console in an unknown order, but this post says when they are ported in.  Agents make outbound calls from the incorrect numbers.  There is no way to change the order or restrict which outbound numbers are displayed, resulting in incorrectly assigned tickets.  

Afficher le commentaire · Publication le 22 févr. 2024 · John E

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John E a créé une publication,

Publication Feedback - Chat and Messaging (Chat)
A support agent told me that Zendesk does not currently support event tracking for GA4, and there is no timeline for adding native integration to chat for GA4. Please consider updating the chat feature to support GA4. Thank you.

Publication le 08 mai 2023 · John E

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John E a ajouté un commentaire,

CommentaireSetting up Zendesk Guide

HI @...


Thanks for your reply.  I want to specify a different top-level domain for our help center.  Can I host-map mycompany.help > support.mycompany.com?  For example, instead of the help center address reading support.mycompany.com, it will read mycompany.help and re-direct to the help center.  Thanks again. 

Afficher le commentaire · Publication le 08 nov. 2022 · John E

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John E a ajouté un commentaire,

CommentaireSetting up Zendesk Guide

Hello-

Is it possible to rename the top-level domain of the Help Center to something like help> instead of a traditional top-level domain like .com?  If so, would I follow the steps outlined in the help article Renaming your subdomain, or possibly host-mapping outlined in this article?

Thank you.  

Afficher le commentaire · Publication le 04 nov. 2022 · John E

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John E a ajouté un commentaire,

CommentaireFormatting and customizing your email

Thanks for your comment Jamie Noell - I tried it, and it seems to be working without issue.  Cheers. 

Afficher le commentaire · Publication le 21 oct. 2022 · John E

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John E a ajouté un commentaire,

CommentaireUsing help center search

Hello,

One of our SEO concerns is the incomplete HREFLANG tag associated with our Help Center.  We do not utilize the multiple language features of the Help Center.  

Is there a way to modify the templates or code of the Help Center to remove or change the details of this tag?

Afficher le commentaire · Publication le 20 oct. 2022 · John E

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John E a ajouté un commentaire,

CommentaireFormatting and customizing your email

Hello-

I am in the planning process of implementing the simplified email threading.  One concern I have is the instruction stating, 

Updating the triggers and automations consists of replacing all the content of the action's email body with one of the following placeholders for simplified threading:

{{ticket.latest_comment_html}}
{{ticket.latest_public_comment_html}}

Some of my notify triggers have text in addition to the placeholders, but the instructions state to replace ALL of the content.  Will the emails render incorrectly if I leave other text in the comment section of the trigger?

Afficher le commentaire · Publication le 19 oct. 2022 · John E

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John E a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Any updates on this functionality? 

Afficher le commentaire · Publication le 19 oct. 2022 · John E

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John E a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

+1 to this post

Use-case:  We are a multi-brand organization.  Customer A submits a separate request to each brand from the same email with the same text.  The agent sees these requests and merges the tickets across brands.  

Our goal is to prevent agents from having the ability to merge across brands.  If this is not a global setting, please consider adding this feature.  Thanks!  

Afficher le commentaire · Publication le 01 mars 2022 · John E

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