Recherches récentes
Pas de recherche récente

Shawn
Adhésion le 13 mai 2021
·
Dernière activité le 22 oct. 2021
Suivis
0
Abonnés
0
Activité totale
6
vote
1
Abonnements
3
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Shawn
Shawn a ajouté un commentaire,
Hello,
We need to filter out incoming support tickets from legitimate email addresses that contain identified suspicious links. I tried using a customer Trigger on new tickets that contain the link in the Comment Text, but this isn't catching them.
Can you advise how to set a Trigger that targets tickets that contain specific URLs embedded in the content?
Thanks,
Shawn
Afficher le commentaire · Publication le 30 avr. 2021 · Shawn
0
Abonnés
1
vote
0
Commentaire
Shawn a ajouté un commentaire,
Hello,
Is this the only method to use use the APIs in the Help Center Web Widget? Looks like editorial access to header.hbs requires Pro or Enterprise level plans. Ideally from a UI and controls prospective it would seem to make more sense that admins should be able to do this via the 'Setup' tab under Channel/Widget since there is an interactive input field here but no way to save changes. Putting in a feature request for this.
Thanks
Afficher le commentaire · Publication le 15 avr. 2021 · Shawn
0
Abonnés
1
vote
0
Commentaire