Betsy RG

Hello, i have a problem, i have an annual subscription, and today my phone number, the one I use to recieve call from customers, just desappear, and not just that, the Talk and Text part of the service is out, when i try to enter the details, it says that there is a problem with Talk, and to contact you, I want to know why this happend, I have an annual subscribsion, not a trial, so my phone number shouldn't dessapear, nor the service, i hope oyu can answer soon, I can't communicate with customers.