Xema

When the "Submit a Request" button is removed, we expect that logged-in users won't be able to submit any ticket, but if they type in the browser the address for sending a request, as "/request/new", they will land in the ticket form page, and they'll be able to submit a ticket, won't they?

Any ideas for solving this issue? Only JavaScript?

So my Agent can only see tickets from the Agent's organisation. When this Agent is set as follower of a ticket from another organisation, the Agent can access this ticket. Everything as expected. But if I create a view for tickets containing a particular tag, I would expect all tickets with that tag, belonging to the Agent's organisation, AND also where the Agent is a follower to be shown in that view. But those last tickets are not shown... Is that the expected behaviour?