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Emily McDaniel

Adhésion le 13 mai 2021

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Dernière activité le 27 oct. 2021

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Dernière activité effectuée par Emily McDaniel

Emily McDaniel a ajouté un commentaire,

Commentaire de la communauté Feedback - Community Forums (Gather)

Ah ha okay! Thanks for the reply.

Afficher le commentaire · Publication le 04 avr. 2014 · Emily McDaniel

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Emily McDaniel a créé une publication,

Publication Feedback - Community Forums (Gather)
We are looking into launching the community portion of Help Center to our client base. I am trying to figure where our agents can go to manage new content including questions, tips and ideas. Is there a central location to see all new content? Ideally we would go to this central place to review new content including comments and then mark as reviewed when ready. Is this something we will manage from the Agent Portal or from the Help Center?

Publication le 02 avr. 2014 · Emily McDaniel

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Emily McDaniel a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Hi Erin, 

We currently use the On-hold status for tickets that have been sent to Product Management (feature request) or Engineering (bug). When clients look at their list of tickets we want them to be able to distinguish between the tickets support is actively working on vs escalated to another team. Does that make sense? 

Afficher le commentaire · Publication le 24 févr. 2014 · Emily McDaniel

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Emily McDaniel a créé une publication,

Publication Feedback - Help Center (Guide)

When our customers view their list of tickets on the portal they are unable to determine which tickets are open vs on-hold as both open and on-hold show as open. We need the ability to show the On-hold status on the customer portal.

Publication le 24 févr. 2014 · Emily McDaniel

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Emily McDaniel a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I have a few duplicate organizations in our system right now and would love to be able to easily merge the two together so that I have all of the ticket history and contacts tied to the right org.

Afficher le commentaire · Publication le 27 janv. 2014 · Emily McDaniel

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