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Chin Lancelot
Adhésion le 13 mai 2021
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Dernière activité le 26 oct. 2021
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Dernière activité effectuée par Chin Lancelot
Chin Lancelot a ajouté un commentaire,
How can I search for a chat with chat ID?
The screenshot below from explore illustrates that a chat was assisted by couple agents.
In support the ticket events I found only ona agent engaged in this session.
So what's going on with the others? How can I see the details?
Afficher le commentaire · Publication le 08 mai 2021 · Chin Lancelot
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Chin Lancelot a créé une publication,
How do end-users read the public reply? I mean trough which channel are they notified,assuming the end-users origninally contacted us via line.
Publication le 26 avr. 2021 · Chin Lancelot
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Chin Lancelot a ajouté un commentaire,
I followed all the step in this article, but the message I send to the line accnout does't not appear in zenDesk support.
I double-checked my configuration in line developer center.
However, we did add another line account in Channel integrations with LINE OA~, and that works. But those tickets do not count in chat explore.
Afficher le commentaire · Publication le 22 avr. 2021 · Chin Lancelot
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