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Chin Lancelot

Adhésion le 13 mai 2021

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Dernière activité le 26 oct. 2021

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Chin Lancelot a ajouté un commentaire,

CommentaireGeneral questions about live chat

How can I search for a chat with chat ID?

The screenshot below from explore illustrates that a chat was assisted by couple agents.

In support the ticket events I found only ona agent engaged in this session.

So what's going on with the others? How can I see the details?

Afficher le commentaire · Publication le 08 mai 2021 · Chin Lancelot

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Chin Lancelot a créé une publication,

Publication Q&A - Tickets and email

How do end-users read the public reply? I mean trough which channel are they notified,assuming the end-users origninally contacted us via line.

Publication le 26 avr. 2021 · Chin Lancelot

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Chin Lancelot a ajouté un commentaire,

CommentaireThird party and social messaging channels

I followed all the step in this article, but the message I send to the line accnout does't not appear in zenDesk support.

I double-checked my configuration in line developer center.

However, we did add another line account in Channel integrations with LINE OA~, and that works. But those tickets do not count in chat explore.

Afficher le commentaire · Publication le 22 avr. 2021 · Chin Lancelot

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