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Kathy

Adhésion le 16 mai 2021

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Dernière activité le 19 juil. 2023

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Dernière activité effectuée par Kathy

Kathy a ajouté un commentaire,

CommentaireManaging Talk

Hi,

Is there a way to limit which group has access to call recordings?

Thanks!

Afficher le commentaire · Publication le 03 févr. 2023 · Kathy

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Kathy a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

This is a critical feature, any updates? Other than seeing macros via QA, I don't have a way to see what all is being used. We do a yearly review of our brand voice and would love to export all macros.

 

Afficher le commentaire · Publication le 16 nov. 2022 · Kathy

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Kathy a créé une publication,

Publication Feedback - Ticketing system (Support)

I'd love to see an option to make the Subject field on a ticket read only for Agents. We have run into instances of accidental copy/paste, etc. and the subject line is changed. There is no reason to have the subject line changed in our organization and has led to duplicate tickets, information going the customer that shouldn't. 

 

Publication le 22 juil. 2022 · Kathy

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