Brendan Crowley

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Recording the time when a checkbox was checked

This query is great for a singular field. However, if I wanted to apply this attribute for multiple checkbox fields in the same query it won't let me unless I include all the null values. Is there ...

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• Brendan Crowley
• Création 10 décembre 2021 06:01
• 0 vote

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can I require a ticket field to be set before moving to a status other than solved?

+ 1 for this request. Any update here?

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• Brendan Crowley
• Création 10 septembre 2021 18:01
• 3 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ticket Owner should be standard field

+ 1 for having an owner and assignee field on tickets.  One agent may need other teams/individuals to work on the ticket they are ultimately responsible for solving. Changing the assignee removes t...

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• Brendan Crowley
• Création 10 septembre 2021 17:49
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Bolding unread Support tickets or Support ticket replies

@... Thanks for the response. Do you know of any app or way I can accomplish what I'm looking for here? Anything you could provide would be much appreciated.    Thanks,

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• Brendan Crowley
• Création 27 avril 2021 23:32
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Bolding unread Support tickets or Support ticket replies

Hello @..., Following up on Vita's message, is there any update on where this feature stands in Zendesk's roadmap? If I have a ticket that is purely between two agents, the change in status isn't h...

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• Brendan Crowley
• Création 18 avril 2021 14:07
• 1 vote