Nicky Clark
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Activité totale38
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Dernière activité
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Votes9
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Abonnements13
Aperçu des activités
Dernière activité effectuée par Nicky Clark-
Nicky Clark a ajouté un commentaire,
The content window in general seems smaller, likely because the text box takes up more space and moves with the window. This makes it more difficult to read customer emails especially if they are ...
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Nicky Clark a ajouté un commentaire,
Definitely agree with this. I see there are now faint lines which have been introduced, but which don't span the full width of the screen - these still aren't as good for quickly telling the differ...
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Nicky Clark a ajouté un commentaire,
This is important to us as well. We have customers who register with a generic email address (accounts@abc.com) under a particular name (John Smith). Over the years the person who runs their accoun...
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Nicky Clark a ajouté un commentaire,
Andras Guseo fab, glad that was able to get you partially sorted. That second requirement is certainly trickier, and I can't think of any way to achieve that within a single view. Good luck!
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Nicky Clark a ajouté un commentaire,
Andras Guseo I can assure you that view works perfectly for us. Why don't you give it a try? The any conditions are an "or" condition, meaning you will only see tickets for which the Assignee is ...
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Nicky Clark a ajouté un commentaire,
Hi Andras Guseo, we have a view like that which is designed to show our agents any tickets that require their attention. Under 'Tickets can meet any of these conditions to appear in the view', you...
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Nicky Clark a ajouté un commentaire,
It looks like this would be a good community post to vote and comment on - https://support.zendesk.com/hc/en-us/community/posts/5196533912218-Allow-admin-to-prevent-certain-fuzzy-search-matches
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Nicky Clark a ajouté un commentaire,
I completely agree. We have clients complaining that they struggle to figure out which articles are helpful to them because the search results return so many possible matches, and they feel overwh...
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Nicky Clark a ajouté un commentaire,
Yes, we're also seeing this issue today, which renders the search effectively useless. A search for 'Teams' returns our article titled 'Teams' (and which contains the term team or teams forty-three...
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Nicky Clark a ajouté un commentaire,
Is there a way to disable or reduce fuzzy search? We have clients complaining that they struggle to figure out which articles are helpful to them because the search results return so many possible ...