Nick Lamb

1. Communauté
2. Feedback - Ticketing System (Support)
3. Is there ANY positive feedback for the new agent workspace?

Adam Hanley do you have details on what is cumbersome? The most glaring items for me were comment ordering and somewhat limited markdown support, but I'm interested in anything else painful folks h...

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• Nick Lamb
• Création 28 décembre 2022 15:33
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Eckhard Doll ask your account rep to put a freeze on this. I don't know how long that will hold, but we've had them do this until this feature is implemented as the damage to our workflow from scro...

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• Nick Lamb
• Création 28 décembre 2022 15:31
• 4 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Any updates to this? It continues to be a huge issue for us. Today we had an event that's made this even more pressing where when renaming an organization, it was somehow deleted. This has left the...

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• Nick Lamb
• Création 8 novembre 2022 16:09
• 6 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

“Being considered for the future roadmap” is a disappointing update to this important item. We’ve already spoken to our rep and will be delaying the deployment of the new interface as long as we ca...

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• Nick Lamb
• Création 21 septembre 2022 23:51
• 9 votes

1. Communauté
2. Zendesk Suite Q&A
3. Disable 3rd party cookie requirement globally: status update?

This is a continuing pain point for our more security conscious customers. Is there any continued discussion working to, as the original post notes, Disable the 3rd party cookie requirement globally? 

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• Nick Lamb
• Création 17 août 2022 20:51
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Kolten Kittleson just reiterating that this is still the primary reason we haven't switched to the new interface. This remains a blocker for my team as it greatly impacts our workflow to have comme...

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• Nick Lamb
• Création 14 juin 2022 15:05
• 4 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

@... Appreciate the update. Note: this is the primary reason we have not switched over to Agent workspace.

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• Nick Lamb
• Création 27 avril 2022 20:50
• 5 votes

1. People
2. ...
3. End users and organizations
4. Resetting user passwords

We're trying to de-admin folks and this is a huge blocker for us. 

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• Nick Lamb
• Création 25 février 2022 16:35
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Is there any update on when this will be configurable in Agent Workspace? This is a blocker for our teams as our tickets get quite large and oldest first would dramatically damage our workflow.

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• Nick Lamb
• Création 10 janvier 2022 18:17
• 5 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Markdown for customers

Are there any plans to add this functionality? We have customers asking us to switch ticketing systems because this is missing. This is an urgent need for us.

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• Nick Lamb
• Création 6 mai 2021 18:36
• 2 votes