Taras Savchuk

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3. Add end-user as CC via Trigger or Automation

@Kristen Mirenda, what was your update about?  Is it "workaround" stuff i.e. notify target "email"? It's nothing near what we are talking about for almst 10 years.  

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• Taras Savchuk
• Création 19 avril 2018 12:11
• -2 votes

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Erin, thanks! "A lot of discussion", "such a project", "any progress"... bla-bla-bla... ((((((  

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• Taras Savchuk
• Création 18 février 2016 11:31
• 0 vote

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2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Erin Boyle November 04, 2015 22:02 wrote: Thanks for the continued feedback, all. There's no ETA at this time, but we are looking at these use cases as we begin to plan for 2016.   Today we have Fe...

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• Taras Savchuk
• Création 5 février 2016 13:24
• 1 vote

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3. Add end-user as CC via Trigger or Automation

Jake, What about addressing possibility to automaticaly CC end user on some _subset_ of organization's tickets? For example, 3 our simple live cases: End user wants to be CC'ed on all tickets from...

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• Taras Savchuk
• Création 19 novembre 2015 06:29
• 2 votes

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Given the complete absence of information from the Zendesk on this issue, I plan to look at the recently released GLPI 9.0. Helpdesk & CMDB/Inventory all in one for free. We use GLPI for years alre...

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• Taras Savchuk
• Création 23 octobre 2015 17:47
• 0 vote

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The only thing I can think about is making a new ticket on this topic to Zendesk's support on a daily basis. If Zendesk can't communicate in forums let's touch their support balls.

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• Taras Savchuk
• Création 21 octobre 2015 13:35
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hey, Zendesk, are you alive? :( This thread is open for 5 long years... (((((((((

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• Taras Savchuk
• Création 2 février 2015 14:31
• 2 votes