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Janaya Cassidy

Adhésion le 13 mai 2021

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Dernière activité le 16 oct. 2021

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Janaya Cassidy a ajouté un commentaire,

CommentairePerforming calculations

Thank-you Giuseppe,  when I have a moment I'll give this a try :) 

 

Afficher le commentaire · Publication le 03 août 2021 · Janaya Cassidy

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Janaya Cassidy a ajouté un commentaire,

CommentairePerforming calculations

Apologies Giuseppe,

I think I've left an important detail out, I can go to date range calculated metric on Support: Ticket updates [default] dataset, but I can't seem to choose a ticket based on the pending status, only for tickets solved and tickets created and the requester would like to have a tickets pending calculated metric as well. Can you advise if this is possible?

 

Thank-you!

Afficher le commentaire · Publication le 28 juil. 2021 · Janaya Cassidy

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Janaya Cassidy a ajouté un commentaire,

CommentairePerforming calculations

I was in the Ticket Updates dataset earlier and it didn't allow for the use of the Date Range Calculated Metric - is that expected?

Afficher le commentaire · Publication le 23 juil. 2021 · Janaya Cassidy

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Janaya Cassidy a ajouté un commentaire,

CommentaireHow to customize the theme of the help center

Good Afternoon!

I'm wondering if anyone could help me with the correct code to change the 'Description' field title to a preferred alternative title e.g. Additional Information/Reason. This would allow us to customize the field and remove a similarly named field on a couple of the forms and avoid duplication. 

Thank-you!

 

Afficher le commentaire · Publication le 19 mai 2021 · Janaya Cassidy

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Janaya Cassidy a ajouté un commentaire,

CommentaireGeneral questions about live chat

Just thought I'd flag this article is out of date for the line;

  • Can be used as the hour set for calculating time-based metrics in Insights.

All reports will be based in Explore now :-)

Afficher le commentaire · Publication le 05 févr. 2021 · Janaya Cassidy

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