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Pierre Granger

Adhésion le 13 mai 2021

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Dernière activité le 17 janv. 2023

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Pierre Granger a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Sometimes when there is no new comment you can receive a notification from an old ticket, without any helpful information, like what has been changed on this ticket which justify a new notification ?

An old/new value could be really usefull to now if it's only a minor change (change of priority...) or if there is a good reason to take a look at the ticket (assignee change...).

Afficher le commentaire · Publication le 27 avr. 2021 · Pierre Granger

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Pierre Granger a ajouté un commentaire,

CommentaireBusiness rules

Hello there,

Is there any way to display previous values for some fields ?
Like for example, {{ticket.priority}} vs {{ticket.previousPriority}}, so we can highlight what has actually changed in the last edition ?

Many times we reveice mails but have no idea what have changed on a ticket, so we have to go on ZD to find out.

Thanks a lot for your help !

Afficher le commentaire · Publication le 22 avr. 2021 · Pierre Granger

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